Effectively identify, engage, and manage stakeholder relationships, driving project success and desired outcomes.

In any project or operations environment, success is intricately tied to the relationships built with stakeholders—be it colleagues, partners, clients, and vendors. Navigating these relationships effectively is crucial for achieving operational and personal results.

This course emphasizes the importance of identifying, managing, and actively engaging stakeholders at critical stages. Participants will explore how to cultivate a two-way street of communication, ensuring that mutual interests and understanding are at the forefront of every interaction.

Participants will learn to leverage their authentic selves and relationship model thinking to drive personal, project, and operational success. By enhancing self-awareness and understanding the motivations of stakeholders, participants will develop strategies to harness strengths and insights. Enable confident leadership and cultivate meaningful stakeholder relationships that contribute to desired outcomes.

Key Learning Outcomes

• Understand self-awareness to apply relationship model thinking to build stronger stakeholder relationships
• Apply relationship model thinking to analyze and manage stakeholder dynamics strategically
• Learn the process of identifying and grouping stakeholders for effective and strategic engagement
• Develop strategies to foster strong stakeholder relationships
• Gain practical tools including stakeholder registers, matrices, and templates to enhance planning
• Build confidence in approaching new or challenging situations with stakeholders
• Acquire recovery strategies to manage and resolve issues when plans go off track

Course Duration: 1 day | Continuing Education Contact Hours: 7

Course Endorsements and Partnerships

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.  

When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package. 

To learn more about this global standard certification, visit: gcccouncil.org. To inquire about sitting for a certification exam, contact the local IABC NL chapter at iabcnl@gmail.com, or visit: iabcnl.com. 

Instructor(s)

Jordan Wright

Jordan Wright has experience working with private, public and not-for-profit organizations, both locally and nationally. Jordan is currently Lead 2025 Canada Games at Memorial University and was previously Director - Operations, Conference Services and Events with Memorial University and was responsible for the Operations of Memorial's Emera Innovation Exchange at Signal Hill Campus along with its Graduate Student Accommodations and Conference and Events services for both the Signal Hill and St. John's Campuses. Immediately prior to this, Jordan managed the Office of the Associate Vice-President (Facilities) at Memorial University, where he worked on the University's overall infrastructure planning, which included capital renewal and new construction projects.

Jordan has also worked with the University's Office of Public Engagement, Gardiner Centre as well as the Government of Newfoundland and Labrador's Department of Advanced Education, Skills and Labour. These positions allowed him to work on a number of marketing and communications, event production, human resource development, consulting, economic and business development projects. Jordan has also been involved with Shad Canada, leading Memorial’s program while providing guidance on business plan development, project management and leadership fundamentals.

Jordan holds a Masters of Business Administration and Bachelor of Arts (French & Economics) from Memorial University, as well as a Masters Certificate in Project Management and Masters Certificate in Leadership from York University Schulich Executive Education Centre. Jordan holds Project Management Institute's (PMI) Project Management Professional (PMP) designation as well as being a Prosci Certified  Change Management Practitioner (CCMP). Jordan previously held volunteer roles with the East Coast Trail Association and Horizon TNL, is a past-president of PMI NL Chapter and is a former National Vice-President of Canadian Parents for French.