Performance Coaching and Development

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Master the process for effective performance management and development of your employees.     

Performance Coaching and Development teaches the tools and techniques for providing constructive performance feedback, as well as a step-by-step approach to coaching employees to achieve peak performance. This course explores the concept of a team and the importance of goal setting, accountability, performance measurement, and performance coaching to an individual or team's success.  Participants will understand legal requirements and their impact on the development and application of coaching techniques. This course also provides an overview of formal and informal coaching, reveals techniques for building performance confidence, and discusses how to manage poor performance.

The course offers hands-on practice of coaching and feedback techniques to build participant confidence and skill competency. Immediate feedback from peers and the instructor provides opportunities for self-improvement. 

Key Learning Outcomes

  • Assess the concept of coaching and its impact on employee performance
  • Discuss the importance of goal setting and building confidence in employee development
  • Practice improving employee feedback skills
  • Review the 'do's and donts' of performance feedback
  • Assess the importance of effective formal and informal coaching
  • Apply a step-by-step approach to employee coaching

Course Endorsements & Partnerships

IABC Logos

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.

When applying to sit for either the exam for Communications Management Professional (CMP)(R) or Strategic Communication Management Professional (SCMP)(R) or to apply for recertification, Gardiner Centre courses can be an integral part of your application package.

To learn more about this global standard certification, visit: To inquire about sitting for a certification exam, contact the local IABC NL chapter at, or visit:


This course qualifies for Professional Development Units (PDUs) as defined by the Project Management Institute (PMI).

Each course has a specific qualifying factor for PDUs. See the table below for a specific PDU breakdown for this Gardiner Center program.

To learn more about PDUs and how to apply these credits to your active credential please see

Talent Triangle Allocations

Qualifying PDU Hours

Ways of Working


Power Skills


Business Acumen




Continuing Education Contact Hours: 14 

Participant Feedback:

"Travor is very knowledgeable and taught the material extremely well." - Kayle White, Horizon Maritime

"There was a lot of useful techniques and information to bring back to my workplace."

"Instructor was engaging and shared real-life examples/experiences."

"Went beyond my expectations, I learned so much more than I expected!"

"Helped me to understand different ways to work with employees. Everyone is different and it helped me to look at a more flexible way to communicate" - Custom Training Participant 


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