Performance Coaching *IN PERSON*
$495 + HST
Next Offering
October 10, 2024
08:30 AM -
04:00 PM (NDT)
Master the process for effective performance management of your employees.
This course is designed to provide participants with the tools and techniques for providing constructive performance feedback, as well as a step-by-step approach to coaching employees to achieve peak performance. This course explores the importance of goal setting, accountability, performance measurement, and performance coaching for individual success. Participants will understand legal requirements and their impact on the development and application of coaching techniques. This course also provides an overview of formal and informal coaching and reveals techniques for building performance confidence.
The course offers hands-on practice of coaching and feedback techniques to build participant confidence and skill competency. Immediate feedback from peers and the instructor provides opportunities for self-improvement.
Key Learning Outcomes
- Assess the concept of coaching and its impact on employee performance
- Discuss the importance of goal setting and building confidence in employee development
- Practice improving employee feedback skills
- Review the 'do's and donts' of performance feedback
- Assess the importance of effective formal and informal coaching
This course is part of the Strategic Human Resources Management Program.
Continuing Education Contact Hours: 7
Instructor(s)
Susan Murray
Susan is an adjunct professor with the Faculty of Education, Memorial University of Newfoundland. She also is a guest lecturer for Executive Programs at the Rotman School of Management, University of Toronto, York University and Humber College.At the graduate level, she teaches courses in policy, strategic planning, leadership theory and practice, and HRM theory and practice in post-secondary settings. Her pragmatic approach instills and understanding of both theory and practice, including cross-cultural intelligences, employee engagement, leadership, strategy and an overall focus on quality and excellence across all components of an organization, including stakeholders.
Susan holds a Doctorate in Leadership (DBA) and an MSc. in Business Management Research from Henley Business School, UK. She also holds a Master of Education (Leadership) and a Bachelor of Education, both from Memorial University.She is a globally certified Gallup Strengths Coach and a member of the Forbes Coaches Council
Concurrently, she is a research and management consultant through her own company, Clearpath Leadership, and has become a globally recognized leadership consultant. Her work spans many organizations and countries, with a focus on the UAE. Most notably, she has a lead role with the Excellence Assessment Program for the Prime Minister's Office in the United Arab Emirates, as well as the Governments of Dubai and Abu Dhabi.
Prior to completing her doctoral studies, Dr. Murray had an accomplished 25-year career as a senior leader in the public education system in Canada and was recognized as one of Canada's Outstanding Principals. She is a highly sought speaker for local, national, and international events.
Actively involved in the non-profit sector, Dr. Murray is the Chair of the Kids Eat Smart Foundation Newfoundland and Labrador. She is an advisor, coach and mentor with national organizations including the Canadian Arab Institute, Newcomer Students Association, Women in Leadership and FORA where she coaches young women to serve as board directors.