Learn how to work with the differences in attitudes and behaviours, and develop them into organizational strengths.

This course explores the impact of having four generations of employees working together. Despite differences in terms of the age of employees across these generations, research has failed to find substantial evidence to support significant differences.  However, we do know there is much conversation and conflict that can result from perceived differences between different generations of employees.  As with any perceived difference within a workforce we are left to grapple with how to resolve conflicts that might result from these perceptions and attitudes towards varying generations of employees. This session will explore these perceptions and highlight strategies that can be used to challenge misperceptions and to work more effectively as a team. The course uses case scenarios and other exercises which provide an opportunity for participants to interact with peers to explore leadership strategies and enhance competencies in managing multi-generations.

Key Learning Outcomes 

• The attitudes, values and expectations of the different generations 
• What motivates each generation
• How various leadership styles work to motivate and engage
• How to create an environment that is accepting and respectful of generational differences
• Building on the strengths that different perspectives bring to your organization
• The critical steps in leading a multigenerational organization to success

Course Endorsements & Partnerships

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.

When applying to sit for either the exam for Communications Management Professional (CMP)(R) or Strategic Communication Management Professional (SCMP)(R) or to apply for recertification, Gardiner Centre courses can be an integral part of your application package.

To learn more about this global standard certification, visit: gcccouncil.org. To inquire about sitting for a certification exam, contact the local IABC NL chapter at iabcnl@gmail.com, or visit: iabcnl.com.

Continuing Education Contact Hours: 7