Information Gathering Using Investigative Interviewing Techniques

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Maximize the quality and quantity of information gathered from individuals in an ethical fashion and make informed, consequential decisions.

Information Gathering Using Professional Investigating and Interviewing Techniques guides participants through the methodology for gathering information when investigating incidents, undertaking fact finding for client projects, interviewing potential employees, corporate planning, and other organizational requirements.  This course uses participant activities to improve understanding of the information presented and to provide the opportunity to practice tools and techniques.

Key Learning Outcomes

  • Identify interview objectives 
  • Recognize different types of interviews
  • Know the interviewing process
  • How to plan and prepare for interviews
  • Building rapport 
  • Improve communication skills and managing conversations
  • How to extract reliable, accurate information
  • Dissect interview responses
  • How to take meaningful interview notes and the appropriate question types to use
  • How to determine the logical sequence of questions

Course Endorsements and Partnerships

IABC Logos

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.  

When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package. 

To learn more about this global standard certification, visit: To inquire about sitting for a certification exam, contact the local IABC NL chapter at, or visit:


This course qualifies for Professional Development Units (PDUs) as defined by the Project Management Institute (PMI).

Each course has a specific qualifying factor for PDUs. See the table below for a specific PDU breakdown for this Gardiner Center program.

To learn more about PDUs and how to apply these credits to your active credential please see

Talent Triangle Allocations

Qualifying PDU Hours

Ways of Working


Power Skills


Business Acumen




Continuing Education Contact Hours: 14 

Past Participants Said

"What I mentioned in my expectations on day one was far more exceeded than expected."

"10/10. This was very informative and useful. Great use of examples, situations and handouts."

"Very informative and structured. Presently surprised on how much was learned, and the importance of the small details."

"Training exceeded my expectations. I learned very valuable skills to use in the workplace...It was my first time at Gardiner Centre. I was very impressed with the facility...the investigation guide is very helpful and I am definitely going to follow the checklist to improve my interviewing skills."


Who Should Attend

Professionals whose success depends on the gathering of reliable information for corporate decision making and planning.  This course offers valuable information gathering skills development for business analysts, business owners, managers, HR professionals, key account managers, lawyers, corporate investigators, health professionals, social workers, law enforcement, occupational healthand safety officers, wildlife officers, real-estate agents, and other professionals.


Financial Assistance Available

Canada NL Job Grant

The Canada - Newfoundland and Labrador Job Grant Program provides financial assistance to private and non-profit employers to offset the cost of providing training to new or current employees. Employers can access to up to $15,000 in government support for employee training per trainee! More information on the funding application can be found here.

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