Enhance workplace inclusivity by developing practical communication skills that interrupt biases, address microaggressions, and foster a culturally sensitive environment.

In today’s multicultural and globalized society, developing inclusive communication skills is crucial for fostering an environment of inclusivity and safety in the workplace. This course offers a practical introduction to inclusive communication practices. Throughout the course, you will explore key concepts and definitions related to inclusive communication, recognize your own behaviors and perceptions, and learn strategies to enhance positive communication practices.

Key Learning Outcomes 

• Understand how personal biases influence communication and learn to mitigate their impact to foster inclusivity.
• Recognize and address microaggressions in communication to create a more inclusive workplace environment.
• Develop practical strategies to interrupt biases and microaggressions through inclusive communication techniques.
• Adapt communication styles to be culturally sensitive, enhancing communication across diverse cultural contexts.

Course Duration: 1 day | Continuing Education Contact Hours: 7

Course Endorsements & Partnerships

This course qualifies as credits toward the International Association of Business Communicators' (IABC) professional certifications.  

When applying to sit for either the exam for Communications Management Professional (CMP)® or Strategic Communication Management Professional (SCMP)® or to apply for recertification, Gardiner Centre courses can be an integral part of your application package. 

To learn more about this global standard certification, visit: gcccouncil.org. To inquire about sitting for a certification exam, contact the local IABC NL chapter at iabcnl@gmail.com, or visit: iabcnl.com. 

Instructor(s)

Jennifer Kelly

Jennifer has been a facilitator with Gardiner Centre for seven years and teaches courses in cross-cultural communication, cultural safety, workplace communications, presentation skills and more. Jennifer has worked as a curriculum developer with many of Gardiner Centre’s clients, including the Government of Nunavut.

Jennifer is committed to creating a safe and inclusive learning space and thrives on mutual learning and sharing in the classroom.

Jennifer has completed training in Trauma Informed Practice (Justice Institute of British Columbia) and Working Effectively With Indigenous Peoples (Indigenous Corporate Training Inc.). Jennifer has also worked extensively with Diversity, Equity, and Inclusion (DEI) subject matter experts to develop courses in critical DEI areas.

Jennifer holds a Master of Arts degree in Applied Communication, a Bachelor of Post-Secondary Education degree (Adult Education), and a certificate in Curriculum Development and Instructional Design (Mount Royal University).