Employee and Labour Relations in the Workplace

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Understand and effectively manage employee issues in a unionized environment.

Labour Relations in the Workplace provides a foundational overview of labour relations in both a unionized environment. Participants will learn about the collective bargaining process and how to construct and interpret collective agreements. The grievance and arbitration process will also be explored. Participants will also explore the steps involved in the progressive disciplinary process with an opportunity to practice implementing it. Participants will learn to identify constructive dismissals and how to avoid them.

Key Learning Outcomes

  • Differentiate and define employee relations and labor relations.
  • Understand the collective bargaining process and role of the Collective Bargaining Agreement.
  • Know how to manage grievances and the arbitration process and understand the difference between them.
  • Understand and practice using the progressive disciplinary process.
  • Identify what constructive dismissal is and how to avoid it.

This course is part of the Strategic Human Resources Management Program.

Participant Experiences

"Reinforced existing experience, corrected misconceptions and provided rationale for approach." - Fall 2022 Participant

Course Endorsements and Partnerships

This course qualifies for Professional Development Units (PDUs) as defined by the Project Management Institute (PMI).

Each course has a specific qualifying factor for PDUs. See the table below for a specific PDU breakdown for this Gardiner Center program.

To learn more about PDUs and how to apply these credits to your active credential please see www.pmi.org.

Talent Triangle Allocations

Qualifying PDU Hours

Ways of Working


Power Skills


Business Acumen




Continuing Education Contact Hours: 7 

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