Optimize business processes to improve organizational effectiveness and elevate customer satisfaction.

In today's fast-paced business environment, organizations must continually refine their operations to improve efficiency, reduce costs, and deliver high-quality products and services. This two-day Business Process Management (BPM) course equips participants with the knowledge, tools, and hands-on experience to analyze, redesign, and implement business processes that drive organizational success.

Through interactive training, group discussions, and a simulated business process exercise, participants will gain practical skills in identifying, modeling, analyzing, and monitoring key business processes. They will learn how to collect and integrate the voice of the customer, apply root cause analysis, and develop sustainable solutions to common workflow challenges.

By the end of the course, participants will have an understanding of BPM principles, practical tools for process analysis and improvement, and hands-on experience managing a simulated BPM project. Equipped with proven techniques, they can perform BPM initiatives within their organizations, driving process optimization to enhance efficiency, align employee roles, and increase customer satisfaction. This course is ideal for professionals seeking to strengthen their expertise in process management and deliver meaningful organizational improvements.

Key Learning Outcomes

• Define business processes and BPM, and explain their value in driving organizational success
• Identify and prioritize critical workflows for analysis and improvement initiatives
• Collect and integrate customer feedback to align processes with client needs and expectations
• Model, analyze, and monitor workflows to identify inefficiencies and optimize operations

Course Duration: 2 days | Continuing Education Contact Hours: 14