Work will normally be carried out within the following parameters:

• Emergency/Safety: Including the protection of health and safety, repair of equipment essential to building operation, prevention or restoring of loss of function. Work Control or Annex will dispatch someone immediately.
• High/Rush: Including those problems which can cause escalating damage to facilities and property or which detrimentally affect departmental functioning.
• Deadline: Including those problems which must be handled within specified time frames.
• Routine: Regularly scheduled and routine demand maintenance services. Routine maintenance requests which directly affect occupant comfort will be given priority over chargeable requests within this category.