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RESPECTFUL WORKPLACE FORMAL COMPLAINT RESOLUTION PROCEDURE

  

An employee has the option of presenting a formal respectful workplace complaint in accordance with the procedures and conditions indicated below. 

A formal complaint under this Policy shall be in writing and signed by the person(s) making the complaint.

The complaint shall indicate all relevant particulars and details, including:

  • the name(s) of the person(s) identified as being the cause or origin of the offending conduct;
  • information pertaining to the actual behaviour or conduct which the employee is claiming is contrary to this Policy;
  • a statement of the redress which is requested.

Step 1 - A formal complaint shall be presented by the employee in the first instance to his/her immediate supervisor, no later than 90 calendar days from the date of the incident(s) giving rise to the complaint. If the complaint implicates the employee's immediate supervisor, the complaint may proceed directly to Step 2.

Step 2 - If within 14 calendar days of the complaint having been presented at Step1 and action has not been taken which is satisfactorily to the employee, the employee may within a further five (5) days present his/her complaint to the next level Supervisor or Manager or the Dean or Director (or equivalent) of the relevant Department. If the complaint implicates the next level Supervisor or Manager or the Dean/Director, the complaint may proceed directly to Step 3.

Step 3 - If within 10 days of the complaint having been presented at Step 2 and action has not been taken which is satisfactory to the employee, the employee may within a further five (5) days present his/her complaint to the appropriate Vice-President who will review the actions taken to date, conduct whatever investigations, meetings or consultations s/he feels are appropriate in the circumstances, and shall render her/his decision within 14 calendar days.

Procedural errors - Allegations of procedural errors may be referred to the President's office for review. Such allegations must be presented to the President's office within 20 days of the complainant receiving a decision under Step 3.

 

Policies using this procedure: