Approval Date: 2014-07-25

Effective Date: 2014-07-25

Responsible Unit: Information Technology Services

Procedure for Reporting Telephone Trouble and Repairs

All telephone service problems are to be reported to the University telephone operator by dialing "0", or by mail, to phonerepairs@mun.ca.

A reasonable response time is expected for service repair (e.g. less than one hour for major problems such as a line out of service; for minor problems, a twenty-four hour response time should be expected). Costs associated with the repair and/or replacement of telephone equipment is the responsibility of the client unit. 

Policies using this procedure:

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