Approval Date: 2014-07-25

Effective Date: 2014-07-25

Responsible Unit: Information Technology Services

Procedure for Reporting Telephone Trouble and Repairs

All telephone service problems are to be reported to the University telephone operator by dialing "0", or by mail, to

A reasonable response time is expected for service repair (e.g. less than one hour for major problems such as a line out of service; for minor problems, a twenty-four hour response time should be expected). Costs associated with the repair and/or replacement of telephone equipment is the responsibility of the client unit. 

Policies using this procedure: