Student Assistant Duties - A Typical Shift in the Box Office

  • Arrive at designated time.
  • Wear concert black with appropriate black foot wear and orange vest if specified.
  • Two people will operate the box office at all concerts.

On arrival...

  • Set out tickets and passes.
  • Follow the box office procedure information sheet that is attached and posted in the box office.
  • Open the box office to the public 30 minutes before the concert start time.
  • Be familiar with all ticket prices (Music at Memorial, Debut Atlantic/Arts & Culture Centre).

Operation

1. Float

  • Count the float and verify the numbers on the form match what is in the cash register.
  • Both student assistants must sign their initials on the sheet.

2. Tickets

  • Check reservation book and hold the required number of tickets from those supplied.

3. Newsletter

  • Encourage people to fill out their email address to receive the Music at Memorial electronic newsletter.

4. End of shift

  • Print an X receipt reading.
  • Count cash and fill the in the appropriate places of the form
  • Both student assistants must sign their initials to verify the amount.
  • If there is any discrepancy, note an explanation.

15 minutes after the performance has started…

  • The box office closes 15 minutes after the start of the performance or when all tickets have been sold.
  • Follow the box office procedure information sheet that is attached and posted in the box office.
  • Leave cash in the register with tickets, the X reading and unused passes.
  • Lock the box office and set the alarm.

IMPORTANT

  • Strict control must be maintained over tickets sales. Do not give tickets to anyone without payment, except under the direction of the School of Music Director or the Concert Assistant.
  • Complimentary tickets will be marked as such on the reservation page and must be marked on the ticket.
  • Box office student assistants are entitled to receive credit for those concerts on the required concert list that they attend at the end of their shift. Please obtain a box office comp.
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