Certificate in Workplace Conflict Resolution
In this certificate you will develop skills to manage and resolve conflict in the workplace in a practical and mutually acceptable way. Become effective at resolving conflicts by learning the dynamics of conflict and the approaches needed to resolve that tension in a manner that is satisfactory to both parties.
Note: Classes may be done individually.
Certificate Requirements
Negotiation in the Workplace
Negotiation improves the quality of workplace relationships and prevents conflict. You will develop strategies that focus on discovering individual perspectives and interests, and apply techniques that engage co-operation and joint problem solving. At the end of this workshop you will have a better grasp of the communication and negotiation skills that promote mutually beneficial agreements and the overall satisfaction of everyone concerned.
Communicating with Difficult People
Difficult personalities are a fact of life. We encounter them in the workplace as well as in our personal lives. Knowing how to communicate with difficult people is key to living and working with them. You'll learn the nature of conflict and its consequences for the people involved, gain insights into personality types, explore conflict management styles and implementation, examine the communications process and the importance of active listening skills.
Mediating Workplace Conflict
Disputes between individuals at work can lead to grievances, absences and loss of valuable employees. Mediation helps people who don't see eye to eye to sort out their disputes as quickly as possible. In this workshop you will learn the nature of workplace disputes, learn skills to approach the situation and move people along to better solutions as well as identify when mediation is appropriate. Problem-solving activities will be incorporated.
Influencing Others
Good communicators have the ability to influence others toward a common goal. Participants will learn about various strategies for influencing and negotiating with others and will have the opportunity to apply several practical techniques enabling them to effectively persuade, build support for ideas and develop more productive working relationships.
Respectful Workplace
A respectful work environment creates a healthy atmosphere for everyone involved. This one-day workshop will take you through exercises that will inform you as to what a respectful work environment is and how to maintain that environment. Topics will include classifications of behaviour, respectful workplace barriers, workplace harassment issues, and the necessary steps to create a respectful work environment.
For more information or to register...
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