Certificate in Team Effectiveness
This certificate will provide you with solid foundational skills to lead teams effectively. You will focus on critical skills in assessing and managing your relationships with others and develop practical knowledge in the areas of coaching, self-discovery, communications and leading successful teams.
Note: Classes may be done individually.
Certificate Requirements
Core Courses
A Day of Self-discovery: “All About Me”
The workplace demands that all employees become effective and productive team members. Yet, how many of us know or take the time to discover what unique strengths and capabilities each of us brings to the team table? Come and discover who you are, in a safe and interactive environment, through the lens of personality, thinking intentions, emotional intelligence and conflict management style.
Towards Optimum Teamwork! - Shifting From ‘Me’ to ‘We’
Outstanding business performance thrives on the interaction and synergy of highly functioning teams. But how do you get everyone focussed on “job done”? By managing your own working style as well as those of your other team members, and by fostering more productive personnel interactions and relationships, the mechanics of which are covered in this information-packed, one-day presentation.
Coaching for Peak Performance
Do you know the four most effective coaching styles and when to apply them? Whether you work in a formalized coaching capacity or just want to improve your ability to support other members of your team as a peer coach, this session will introduce you to the four coaching styles and help you determine which one is best for you. It’s an invaluable skill in supporting the developmental needs of all employees, from the inexperienced worker to the seasoned professional.
Electives (choose 2 of 4)
Effective Leadership
Leadership can be demonstrated by individuals at all levels in an organization. Leadership is about helping others to realize their potential and, perhaps, to go beyond. Discussions will include what it takes to lead in difficult times and the leader’s role in communicating, setting direction, managing change, strategic thinking, improving organizational performance, coaching, motivating and inspiring.
Change Management
Change is constant and the need for workplace change has never been greater. This class covers understanding resistance, stages of the change cycle, overcoming mistrust and miscommunication, change as an opportunity and moving from powerlessness to empowerment.
Conflict Resolution
Conflict is a normal part of our lives. Whether in our work or home, we encounter it regularly. Learning to manage the stress related to conflict is important to managing the conflict situation. It is equally important to develop tools and techniques that help us respond to conflicts in a manner that makes it a constructive rather than a destructive force in our lives. Become familiar with the dynamics of conflict and develop conflict resolution skills you can apply on a daily basis.
Communicating with Difficult People
Difficult personalities are a fact of life. We find them in the workplace and in our personal lives. Topics include the nature of conflict and its impacts in the workplace, personality insights, work/personal styles, conflict management styles and understanding which style to use, communications process, active listening skills, as well as agreeing and constructive disagreement.
For more information or to register...
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