Caseflow Management and Court Performance
Standards (2 days)
Effective and efficient caseflow management is the cornerstone to a
modern and productive court system. This course examines the
court's primary role in managing the progress of cases.
Understanding and using administrative and statistical data that
actively supports caseflow management can increase your court's
performance in this area. Court performance standards are being
widely used in other jurisdictions as benchmarks by which to
examine a court's performance and to measure the public's trust and
confidence in the court system.
Court Process Re-engineering (1 day)
Courts must strive for continual improvement in their business
processes in order to meet the increasing demands for timely and
effective justice. This course will help you understand the
difference between task and process and teach you to apply that
knowledge to court processes. You will use process mapping and
cycle time management against court processes with a view to
improving customer service while at the same time eliminating the
seven wastes that result in poor service. A hands-on exercise will
take a court process from the “as is” to the “to
be”. In other words, processes will be examined as they are
done today (as is) and how they could more efficiently be done in
the future (to be).
Time Management: Getting the Most Out of Your
Day (1 day)
Everyone complains about not having enough time! In reality, you
have more time than you think; you just don't use it well or in a
way that suits your style! Learn how to set realistic objectives
and prioritize them, how to work with others, how to develop short-
and long-term plans and how to cope with time wasters that get in
the way of effective time utilization.
Stepping Up To Supervisor (1 day)
Making the transition from working beside fellow employees to
supervising them can be both exciting and challenging for everyone
involved. It's a different working relationship requiring a
different set of skills. This class will identify those skills you
need to function effectively in a supervisory role.
Customer Service Essentials (1 day)
Customers are the most important people to enter a place of
work—whether in person, on the phone, by fax, over the
Internet or via e-mail. This course is essential for those who have
responsibility for maintaining relationships with customers.
Change Management (1 day)
Change is constant and the need for workplace change has never been
greater. This course covers understanding resistance to change;
stages of the change cycle; overcoming mistrust and
miscommunication; change as an opportunity and moving from
powerlessness to empowerment.
Communicating at Work (2 days)
Your ability to communicate effectively can determine whether or
not you can earn the respect and have the influence you need to get
things done for yourself and your organization. Everyone has a
predominant style that both helps and hinders understanding between
people. Most often communication fails because what was said was
not what was heard. This course helps you to assert your need while
confidently handling the assertion needs of others. This is key to
personal performance and well-being.
