Certificate in Human Resource Administration
Human resource administrators play an integral role in helping people succeed in their workplace. The focus of this certificate is on developing skills in the areas such as diversity awareness, respectful workplace, hiring for retention, knowledge transfer, coaching for peak performance, successful performance appraisals and bridging the generation gap.
Note: Classes may be done individually.
Certificate Requirements
Diversity Awareness
Elevate your awareness of your approach to cultural diversity through the application of the Intercultural Development Inventory (IDI) tool, supplemented by group feedback and the exploration of guidelines for managing the nuances of cross-cultural communication. The workshop will be of particular value to administrative staff, educators, employers and other professionals working with diverse cultures.
Developing a Respectful Workplace
A respectful work environment creates a healthy atmosphere for everyone involved. This one-day workshop will take you through exercises that will inform you as to what a respectful work environment is, and how to maintain that environment. Topics will include classifications of behaviour, respectful workplace barriers, workplace harassment issues, and necessary steps to create a respectful work environment.
Hiring for Retention
Handled strategically, recruitment and retention can contribute significantly to your company’s operational and financial success. Join recruitment and retention specialist, Alex Twells for a rewarding look at what it takes to hire the right people and keep them! You’ll learn how to develop and implement strategic recruitment plans and how to bring them to life through effective advertising and interview techniques. You’ll then learn how to keep those valuable assets in place through the implementation of appropriate support structures and the development of a succession plan.
Successful Performance Appraisals
Develop the skills you need to create a successful appraisal experience! Performance appraisal can be a rewarding and enriching experience for companies and employees alike. Identify common mistakes often made in conducting performance appraisals, and learn what you can do to avoid those mistakes. In the process you’ll experience and practice techniques for transferring skills from the classification descriptions to the performance review.
Coaching for Peak Performance
Do you know the four most effective coaching styles and when to apply them? Whether you work in a formalized coaching capacity or just want to improve your ability to support other members of your team as a peer coach, this class will introduce you to the four coaching styles and help you determine which one is best for you. It’s an invaluable skill in supporting the developmental needs of all employees, from the inexperienced worker to the seasoned professional.
Knowledge Transfer
There is an increased awareness regarding the importance of knowledge transfer within today’s interconnected global economy. Effective knowledge transfer demands elements of effective communication, organizational knowledge and is a key component to successful human resource management. You will learn what knowledge transfer is, how to manage knowledge transfer, as well as evaluating potential barriers and strategies within your workplace that will allow you to apply and explore the context of your most valuable intangible asset. Facilitator: David Yetman.
Bridging the Generation Gap
For the first time in history, four generations are working together, side by side. Each generation brings to the workplace varying beliefs, values and attitudes, hence the potential for generational clashes. Learn the various profiles of generational demographics within today's workplace, and use the knowledge to train, motivate, resolve conflicts and create new sets of shared values to create a positive workplace.
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