IM/IT Equipment Systems Failure
IM/IT equipment systems failures can include, but is not limited to, the following critical systems:
- Banner (student or finance)
- Student portal
- D2L (hardware support)
- Telephone system
- Network failure
If you experience issues with any of the above mentioned systems or other IM/IT equipment please contact the Computing and Communications Service Desk. The Service Desk is the first point of contact for students, staff, postdocs and faculty with computing problems or queries.
Clients can access the Service Desk by:
- visiting our counter service (Henrietta Harvey - HH2012)
- submitting an Online Help Request form
- e-mailing email@example.com
- calling our Client Support Centre: 864-4595
The Service Desk is open from 8:30 to 5:00 (8:30 to 4:30 during summer hours).
Communication of IM/IT Equipment Systems Disruptions
Disruptions to services provided by Computing and Communications will be communicated through the C&C Website, the Service Desk answering message, newsline and Twitter within 15 minutes of being notified of the disruption. Regular updates will be provided until the issue is resolved.
Frequently Asked Questions For answers to commonly asked questions and problems please visit the Computing and Communications FAQ.