Service Name: Computer Purchasing and Consulting

Description:

The Computer Purchasing Centre (CPC) is the primary resource for IT purchases at Memorial University, with annual revenues of approximately $6M. The CPC is a not-for-profit centre within the Department of Computing & Communications.

The CPC offers a wide variety of IT products at academic pricing including systems, software and peripherals. All items are available for institutional or personal purchases. Consultation services are provided to determine the best solution available to meet individual user needs while maintaining Memorial University’s IT standards. The CPC also offers large scale procurement, such as departmental refreshes, lab refreshes, and volume purchases.

What’s included:

The CPC sells many products, including servers, storage products, workstations, desktops, notebooks, peripherals, software and accessories.

How to request this service:

Computer Purchasing Centre

CS-1000
Tel: 864-2673
Fax: 864-2630
E-mail cpc@mun.ca
http://www.mun.ca/cpc

Who can avail of this service:

Memorial University faculty, staff, students and pensioners for institutional and personal purchases.

Availability:

• Hours of operation are Monday – Friday, 10:00 a.m. – 4:00 p.m.
• Immediate service available by phone, fax or in person during open hours.
• 24 hour response for email.

Response Times:

Product delivery times vary based on availability and vendor delivery times. If product is in stock at the CPC, delivery time is 1-2 business days. If product is not in stock at CPC, delivery time is 5-7 business days. Extenuating circumstances may occur (e.g., shipping delays, product is out of stock at supplier).

Processes and Tools:

• Process
  • Request initiated by end-user.
  • Requisitions generated from CPC database.
• Tools
  • Access to online supplier databases provides pricing, availability and online ordering capability.
  • Access to manufacturer information via internet, technical support personnel, product catalogs, etc.

Accountabilities and Key Roles:

• CPC Purchasing Consultants are responsible for providing accurate technical and product information while following appropriate quoting and ordering procedures.
• CPC Store Manager is responsible for ensuring adherence to university procurement policies and procedures (e.g., Public Tendering Act). CPC Store Manager is accountable for customer service provided to the university community by CPC staff.
• PCG Manager is responsible for any issues which escalate above the CPC Store Manager.

Key Performance Indicators:

• Bi-annual Customer service survey
• Web page feedback
• Email feedback
• In person feedback from clients

Revision: January 2011

Service Owner: Craig Head, CPC Store Manager