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Service Name: Email Distribution Lists

Description:

The Department of Computing and Communications (C&C) provides a Listserv service to manage large email distribution lists. The outcome is a reliable system for delivery of messages to a user-maintained list of addresses.

What’s Included:

  • A web-based listing and subscription management tool.
  • New list setup via web-based form.
  • Online archives.

How to request this service:

By phone, email, fax, and in person

Service Desk
HH-2012
Tel: 709-864-4595
Fax: 709-864-3514
E-mail: help@mun.ca
http://www.mun.ca/cc/services/

Out of Scope:

  • Lists intended for personal use, or other non-institutional uses.

Availability:

  • This service is available 24/7 except during scheduled maintenance windows. Planned maintenance windows and unplanned outage notifications are found at: http://www.mun.ca/cc/.

Response Times:

  • A request for a new list creation is completed within 5 business days.
  • The List message delivery time depends on size of list, size of message, and how busy the Listserv server is at the time.

Processes and Tools:

  • Online (web-based) new list creation tool.
  • A web-based list management tool provided by Listserv.
  • Service outages are managed through the RFC ITIL process.

Accountabilities and Key Roles:

  • The Service Desk provides front-line client liaison
  • Technical Support Group assigns service role specialists
  • User provides List management.

Key Performance Indicators:

  • Number of lists
  • Number of subscribers
  • Number of messages delivered

Revision: March 2014
Service Owner:
Manager, Technical Support Group

 

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