Please Enter a Search Term

Service Name: MUN Mobile

Description:

The Department of Computing and Communications (C&C), owns a Mobility platform from which Enterprise Application Services (EAS) can deploy mobile contents to Memorial University constituents, and offer a range of mobility consulting and development services.

C&C provides a mobility application for faculty, students and staff, anytime and anywhere access to University-related information is accessible via Apple or Android, smart phones and tablets.

What’s included:

  • Mobile Application development and deployment
  • Mobility Application analysis
  • Partnership for web graphic design and layout
  • Web application integration
  • Mobility maintenance

How to request this service:

Service Desk
HH-2012
Tel: 709-864-4595
E-mail: help@mun.ca
Website: http://www.mun.ca/cc/services/servicedesk.php

  • Service requests can be submitted via completion of an on-line form

Out of Scope:

  • Applications that cannot be integrated into the Mobility framework

Availability:

  • This is a critical service and is available 24 hours a day, 365 days per year except during scheduled maintenance windows. Planned maintenance windows and unplanned outage notifications can be found at: http://www.mun.ca/cc/
  • EAS manages and develops mobility content for varied devices

Response Times:

  • Initial consultation is done within 5 business days of original request

Processes and Tools:

  • Service Desk uses BMC Remedy for incident management, tracking, and work-flow.
  • Service outages are managed through the Request for Change ITIL process.

Accountabilities and Key Roles:

  • Service Desk provides front-line client liaison
  • EAS group assigns service requests to role specialists
  • EAS Associate Director is responsible for contract renewal and license purchase
  • C&C’s Technical Support Group manages the servers to ensure responsive delivery of mobile content

Key Performance Indicators:

  • Number of users
  • Number of devices
  • User engagement

Revision: March 2014
Service Owner: Associate Director, Enterprise Application Services

 

Share