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Computing & Communications

Service Name: Desire2Learn Student Support, The Commons

Description:

  • The Commons, Desire2Learn Student Support provides technical support for students doing course content online using Memorial University’s learning management system, Desire2Learn.
  • Desire2Learn Student Support is a part of Distance Education and Learning Technologies’ (DELT) partnership with the Queen Elizabeth II Library, Computing and Communications and the Writing Centre and it is located at the Commons Support Desk at the Queen Elizabeth II Library.
  • Desire2Learn Student Support provides technical support for students having problems with such tasks as navigation of the Desire2Learndiscussion tool, email tool, ePortfolio and dropbox feature, as well as attaching files and posting messages.
  • Desire2Learn Student Support’s primary focus is supporting undergraduate and graduate students using Memorial University’s learning management system to access their online course content, but it also offers support to Memorial University’s faculty members and instructors.
  • Desire2Learn Student Support consists of a coordinator and nine student support staff to provide assistance with the learning management system.
What's included:

Informal and formal one-on-one tutorials on:

  • Getting started
  • The discussion tool
  • Posting messages
  • The email tool
  • Using folders to manage email
  • Composing email
  • Reading email
  • Attaching files to an email
  • Using the dropbox
How to request this service:
The Computer Support Desk
Main Floor, QEII Library
Tel: 709-864-3170 or 709-864-3043
Who can avail of this service:

  • All students, faculty and staff of Memorial University.
Out of Scope:

  • N/A
Availability:
Response Times:

  • Clients are helped on a first come, first serve basis while in The Commons
  • Response time through online technical support at Distance Education and Learning Technologies is 24 hours
Cost:

  • There is no cost to avail of this service
Processes and Tools:

  • Desire2Learn learning management system
Accountabilities and Key Roles:

  • Distance Education and Learning Technologies – Development and delivery of online and distance education, as well as the support and enhancement of teaching and learning both on campus and at a distance at Memorial University.
  • DELT Staff (The Commons) – Desire2Learn Support, Computing Support Assistance and Assistive Technology Assistance in The Commons
  • Student Staff (The Commons) – Desire2Learn assistance
Key Performance Indicators:

  • Feedback from students and faculty/instructors
Revision: February 15, 2010
Service Owner: Clyde Hillier, Manager of Client Relations, DELTS
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