Service Name: The Digital Media Centre, The Commons
Description:
The Digital Media Centre (DMC) enables technology to be an empowering tool for teaching and learning. The DMC is a resource to facilitate development of the desktop computing abilities of our clients – faculty, staff and students.
The primary focus of the DMC is multimedia. DMC staff will make every effort to keep current with new technologies, and to provide access to specialized software or devices for members of the university.
What's included:
- Plotter printing
- Optical Character Recognition (OCR)
- Scanning pictures, maps, documents and slides
- Image editing
- Video editing and transfer
- Audio transfer and recording
- Colored printing
- PDF file creation
- DVD/CD burning
- Lending program (2 digital cameras, 2 audio recorders and 1 GPS unit)
How to request this service:
Digital Media Centre
Main Floor – QEII Library
Tel: 709-864-2356 or 709-864-6159
http://thecommons.mun.ca/dmc
- Contact the Circulation Department of the QEII Library to access items in the “lending program”.
Who can avail of this service:
- Memorial University faculty, staff and students, with priority given to students.
Out of Scope:
- Staff of the DMC will help clients with projects, however, it is expected that the majority of the work be completed by the client.
- The DMC reserves the right to refuse help to people who are working on commercial projects.
Availability:
- The DMC is open 9:00 a.m. - 5:00 p.m. Monday to Friday, with extended hours on Wednesdays from 5:00 p.m. - 7:00 p.m.
- Summer hours are 9:00 a.m. - 4:30 p.m. Monday to Friday
Response Times:
- Computer availability varies depending on semester and time of day. Peak times are usually from 11:00 a.m. - 2:00 p.m.
- Initial contact with the client should happen immediately.
- One-on-one tutoring service availability varies from semester to semester. Booking can be done by visiting The Commons online booking at http://thecommons.mun.ca/booking
Cost:
- Consulting services are free of charge.
- Printing costs are listed on the DMC website.
Processes and Tools:
- Users can visit the DMC at the QEII to request assistance.
Accountabilities and Key Roles:
- Senior IT Consultant is responsible for the day-to-day operations of the DMC.
- Student staff assist clients with the use of the technology.
Key Performance Indicators:
- Number of logins per day
- Session length
- Number of pages printed
- Type and volume of activities being performed in the DMC
- Type of clients being served (students, faculty, staff)
Revision: January 2011
Service Owner: Chad Healey, IT Supervisor - The Commons
