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Service Name: Computer Purchasing and Consulting

Description:

The Computer Purchasing Centre (CPC) is the primary resource for IT purchases at Memorial University, with annual revenues of approximately $6M. The CPC is a not-for-profit centre within the Personal Computing Group (PCG), Department of Computing & Communications.

The CPC offers a wide variety of IT products at academic pricing including systems, software and peripherals. All items are available for institutional or personal purchases. Consultation services are provided to determine the best solution available to meet individual user needs while maintaining Memorial University’s IT standards. The CPC also offers large scale procurement such as departmental refreshes, lab refreshes, and volume purchases.

What’s included:

  • The CPC sells many products, including servers, storage products, workstations, desktops, notebooks, peripherals, software and accessories.

How to request this service:

By phone, fax, email, online or in person

Computer Purchasing Centre
CS-1000
Tel: 709-864-2673
Fax: 709-864-2630
E-mail cpc@mun.ca
http://www.mun.ca/cpc

Who can avail of this service:

  • Memorial University faculty, staff, students and pensioners for institutional and personal purchases.

Availability:

  • Hours of operation are Monday – Friday, 10:00 a.m. – 4:00 p.m.
  • Immediate service available by phone, fax or in person during open hours.

Response Times:

  • Requests made in person or by telephone are addressed immediate.
  • Email and fax requests are responded to within one business day.
  • In-stock products at CPC take 2 business days to process.
  • Out-of-stock products at CPC that are in-stock at supplier take 7 business days.
  • Out-of-stock products at CPC and supplier will take 14 business days. Extenuating circumstances may cause further delays (e.g. shipping or manufacturing delays)

Processes and Tools:

    Process

  • Request initiated by end-user.
  • Requisitions generated from CPC database.

   Tools

  • Access to online supplier databases provides pricing, availability and online ordering capability.
  • Access to manufacturer information via internet, technical support personnel, product catalogues, etc.

Accountabilities and Key Roles:

  • CPC Purchasing Consultants are responsible for providing accurate technical and product information while following appropriate quoting and ordering procedures.
  • CPC Store Manager is responsible for ensuring adherence to university procurement policies and procedures (e.g., Public Tendering Act). CPC Store Manager is accountable for customer service provided to the university community by CPC staff.
  • PCG Manager is responsible for any issues which escalate above the CPC Store Manager.

Key Performance Indicators:

  • Web page feedback
  • Email feedback
  • In person feedback from clients

Revision: October 2013
Service Owner: CPC Store Manager

 

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