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iPhone - Frequently Asked Questions

Q: What is an iPhone?

A: An iPhone is an internet and multimedia enabled smartphone, with integrated SMS (Short Message Service), browser, and applications that allows you to easily manage all of your information and communications from a single device. It is part of a leading wireless connectivity solution, which helps keep mobile professionals connected to the people, data, and resources that drive their day by using push-based technology that automatically delivers e-mail and other data to your iPhone device.

Key features:

  • Single, integrated device for all your data and voice needs.
  • Send and receive e-mail in real time.
  • Integrated phone, SMS, browser, video camera, multimedia, and applications.
  • View e-mail attachments in popular document formats, such as Word and Excel

Q: What an iPhone is NOT.

A: An iPhone is not a personal computer. It does not have a built-in word processor or spread sheet application, though they can be purchased through the App Store. The iPhone does not have a solid state key board, it only supports touch screen interaction. As well, the iPhone does not support expandable memory, and does not have a removable/replaceable battery.

Q: What costs are associated with an iPhone?

A: Startup fees include the cost of the iPhone handheld and Exchange licensing costs. In addition, there are monthly service charges which vary depending on the data and cell package chosen. There are also additional optional costs associated with the Apple App Store.

Q: What will I get from C&C?

A: C&C will provide you with an Exchange mailbox and a 400MB quota. You will be automatically notified when you reach 80% of that quota. Mail sent to that mailbox will be synched to the iPhone handheld.

Q: Our department has its own Exchange Server. Can I use that one?

A: No, a C&C Exchange account is required to avail of this service.

Q: Can I restrict what mail gets sent to my iPhone handheld?

A: Yes, email is pushed from the Exchange server to your iPhone, so email filters on your desktop computer also apply to your iPhone. By default, only your iPhone Inbox will receive email in real time, but this can be customized so that email can be pushed to some or all iPhone folders.

Q: What if I am out of the service area (or my iPhone is turned off)?

A: The iPhone uses a protocol called ActiveSync to synchronize with Exchange. When your iPhone is able to receive email, it will synch with the Exchange server and download your email. The iPhone will only display a maximum of 200 e-mail, synched to a period of one month.

Q: Can I get mail from all my mail accounts sent to my IPhone handheld?

A: Yes, you can set up multiple e-mail accounts on an iPhone under the Mail, Contacts, Calendars option.

Q: Will I be able to synchronize my calendar and contacts (etc.)

A: Yes, the iPhone can synchronize mail, contacts, and calendars for multiple accounts.

Q: Do I need to purchase a cell phone package when I order an IPhone?

A: Yes, C&C will not provide an iPhone without an active cellular number.

Q: How do I configure my Exchange account on my iPhone?

A: Please see the following instructions on configuring Exchange.

Q: How do I configure MUN wireless on my iPhone/iPad?

A: Please follow the instructions located here.

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