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Memorial Telephone Systems (VoIP) FAQ

What is Voice over IP (VoIP)?

Voice over IP (VoIP) transmits voice communications over the data network infrastructure. Simply put, it is a way of utilizing our network for telephone conversations, in addition to its traditional uses.

What are the benefits?

There are numerous benefits.

VoIP is the future of telephony. This state-of-the-art system will enable Memorial University to build a strong foundation for the future. The VoIP system transmits both voice and data over a single network infrastructure, thereby allowing the University Community to benefit from integrated management and operations, more functional phone sets, streamlined services, and other enhanced features.

Since VoIP uses converged network technology, the cost savings are significant when compared to developing and maintaining separate voice and data networks. Costs will be controlled as the number of lines rented through Rogers will be greatly reduced. Voice and data cabling and relocation charges will also be lowered.

We will have the ability to manage our phone system, and access to more features and more applications. VoIP is digital, so it may offer features and services that are not available with a traditional phone.

What features will be available on my new IP phone?

The basic features are being programmed into the new system. Optional features such as speed dial or distinct ring tones can be customized by the user. Other, more enhanced features can be accessed directly on the Web.

Can I use the same fax number?


Will long distance calling change?

Placing outbound calls will not change. This includes calls to long distance destinations. Our long distance provider is currently Allstream and this will not change. Long distance charges therefore will still apply at the current rates.

Will VoIP affect my PC?

No. The voice data and network data are on two separate virtual local area networks. However, your PC network cable can now be plugged into your phone.

Will my phone work during a power failure?

ITS is committed to maintaining voice services in all circumstances. All of the VoIP phones will be backed by UPS battery which will provide power after a blackout. We are in discussions with Facilities Management to provide generator power for unlimited periods. In the meantime, ITS will maintain extended services from general offices and will provide several hours of uptime following a power outage. However, the exact uptime will vary, depending on your location and power consumption of pc's and phones in your area. ITS is committed to providing a minimum of 15 minute uptime following a power outage under worst case circumstances.

Do long distance charges apply when calling Grenfell Campus?

Please click here for information regarding toll free calling between the St. John's and Grenfell campuses.worst case circumstances.