Information Technology Services (ITS) is engaged in a new project aimed at offering improved PC support for our clients on the St. John’s campus. ITS will begin rolling out Microsoft’s System Center Configuration Manager (SCCM) 2012 SP1 as a PC management system for windows-based office computers and laptops, starting with those that are attached to the Memorial Domain.
What this means?
For our clients this means improved response times for PC-related issues, better remote support, as well as a better managed and more secure computing environment.
Want faster service?
ITS will be able to remotely assist you with many common PC-related issues while on the phone rather than having to wait for a technician to visit your office.
Having trouble keeping software up-to-date?
ITS can ensure you receive the latest updates available for your operating system as well as most common office software you may be using, all without ITS visiting your office. These updates can be managed to stay within compatibility requirements of the other software you use.
Worried about viruses?
Proactively patched and up-to-date computers are less susceptible to viruses and other malicious software threats.
Can't always answer our questions about your hardware and software?
SCCM will maintain hardware and software inventories that will take the guess work away and let us access the correct information as we speak.
SCCM is already implemented at other universities across Canada and ITS is looking forward to availing of its functionality to better serve the university's rapidly changing needs.