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Project A.N.G.E.L.A

A New Generation of Exchange and Listing Activities

Memorial is running out of 737 phone numbers on the St. John’s campus. Most telephone numbers on campus currently exist within the 737 exchange. However, the exchange is not exclusive to Memorial and Memorial is no longer able to reserve additional phone numbers in the exchange. As a result, a university wide consultation was conducted in Fall 2009 to obtain feedback from users about the various options available. The conclusion of these consultations was that most users would prefer acquiring a new telephone exchange. This would allow Memorial to maintain the use of a single exchange where users may continue to use four digit dialing internally.

A new 864 exchange has been reserved exclusively for Memorial and current users (excluding the Marine Institute and SWGC, Corner Brook) will be changed to this new telephone exchange. The change will also not affect the Schools of Nursing and Pharmacy, as well as the Faculty of Medicine as they operate under the 777 exchange within Eastern Health. The changeover will take place over a six month period to minimize disruption to users and to allow for existing stationery, business cards, and other contact information to be changed.

Starting Aug. 9, 2010, the new exchange 864 will be officially introduced. No matter which exchange users choose to dial, however, there will be no change in service except for Caller ID displays and telephone directories.

Both the 737 and 864 exchanges can be used interchangeably until February 1, 2011 without any disruption to users. After Feb. 2011, anyone dialing 737 will receive a message notifying them of the change before being forwarded to their desired recipient.

The date that callers will hear “This line is out of service” after dialing 737-abcd will be determined by the project authority and steering committee based on the usage of the exchange at that time.
Goals

This project is to be undertaken to realize the following business goals:

  • Provide a long term solution to providing telephone numbers to users of the Memorial Telephone System.
  • Allow for growth of the University campus telephone system user base.
  • Minimize the operational impact of the change to the general public and university community.

Project Team

Members include:
  • Angela Mcloughlin – Project Leader (C&C)
  • John Read – Technical Lead (C&C)
  • Denise Jones – Project Management Office (C&C)
Steering Committee

The primary function of the Steering Committee is to review the project status, as well as to provide oversight of the project deliverable rollout. Additional functions include approval of changes to the project and its supporting documentation, assistance to the project when required, resolution of project conflicts/exceptions, and formal acceptance of project deliverables.

Project Timeline

The changeover to the 864 exchange is expected to occur over a 6 month period. Key dates are listed below:

Date
Telephone Exchange Status
Aug. 9, 2010
Users can dial 864 and 737 interchangeably. After this date, the updating of telephone directories, web pages, callerID displays, etc., will commence.
Feb. 1, 2011
864 and 737 can be dialed interchangeably, but users will be notified of the change and then forwarded to their desired destination if they dial 737-abcd.
Date to be determined
Users can dial 737, but will be notified of the change before being disconnected.
Date to be determined
Users dialing 737 will hear “This line is out of service” and be disconnected.


Contact

Feedback on the changeover is welcome. Please contact 864feedback@mun.ca to provide feedback and comments.
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