INTERNATIONAL COVERAGE & TRAVEL – BLACKBERRY/iPhone/Android
Important Information and things to consider before you travel:
The following Technical Steps should be checked prior to departure to assure smooth operation while travelling. Should you require assistance with any of these please contact Computing & Communications at 864-4595
1. Provide C&C with your SIM card number so we can check with Bell to ensure that this number is associated with the device (this is located by your battery on the back of your device). We can assist with this, if needed.
2. Make sure the device is set to GSM or 3G & 2G , this can be done by choosing options, mobile network/technologies, network mode, press on the scroll ball/track pad, choose GSM or 2G & 3G (depending on the device you are using) and then press the Blackberry button to the left of the scroll ball/track pad and choose save.
3. 3G or 1XEV should show in the upper right hand corner of the device to ensure radio connections are on.
If you still having problems while you are travelling:
For Android users
Power down the device, remove the battery from the device for 30 seconds and then place the battery back in the device. This will do a hard reset.
For BB users
For further information on Smartphones, you can visit Computing & Communications webpage at:
Questions or concerns? Please don't hesitate to contact the C&C Service Desk for any questions you may have about your university issued mobile device. We can be reached at 709-864-4595 or firstname.lastname@example.org