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We need your help!

Memorial is running out of 737 phone numbers.

We need your help!

The issue:

Memorial has approximately 3300 “737” numbers. There are approximately 40 numbers left reserved for us by Aliant. Other “737” numbers are either in use by other customers of Aliant or cannot be used by Memorial.

We are currently assigning new numbers at a rate of 15 to 25 per month. We have recovered some unused numbers but are not able to continue to recover enough to meet our monthly assignment of new ones. At this rate we could run out of available “737” numbers in two months or less.

This issue applies to the main St. John’s campus only and doesn’t impact Grenfell Campus or the Marine Institute.

What are our options?

Computing & Communications has identified four options to address this telephone number exhaustion issue. All of these options are relatively simple to implement from a technology perspective. They each have a number of pros and cons for phone users.

Option 1:

We have secured the exclusive use of a new “864” exchange. Any new phone numbers required would be issued under this “864” exchange.

· Pros:

- Present users get to keep their current phone numbers.

- No need to change current letterhead, business cards, web-sites, publications, etc.

· Cons:

- Two different exchanges may create confusion when dialing into Memorial from the outside.

- University units may have different exchanges within their unit.

Option 2:

Move all current users to the new “864” exchange along with any new users.

· Pros:

- Allows us to provide merged voice mail.

- Users will be able to keep their current 4 digit number under the new “864” exchange.

- We can maintain some “737” numbers for identified critical areas.

- Both exchanges can be run for a period of time to allow a more seamless transition, i.e. both “737” and “864” will reach you.

· Cons:

- Will need to be phased in over time.

- The familiar “737” is entrenched in many ways.

- Will require significant communications and advertising.

- Will require changes to letterheads, business cards, web-sites, publications, etc.

Option 3:

Use a software product called Auto Attendant for any new numbers required. With this software anyone calling Memorial would dial 737-8000, then the extension of the person they’re trying to reach.

· Pros:

- Present users get to keep their current phone numbers.

- No need to change current letterhead, business cards, web-sites, publications, etc.

· Cons:

- Longer wait times for operator.

- Perceived two levels of service for phone users.

- Would not be available for certain off campus locations.

- More technically challenging for C & C.

Option 4:

Use the Auto Attendant system for all users.

· Pros:

- All users will be on the same system

· Cons:

- All users will have to change their phone numbers.

- Will require significant communications and advertising.

- Will require changes to letterheads, business cards, web-sites, publications, etc.

- Longer wait times for operator.

- Would not be available for certain off campus locations.

- More technically challenging for C & C.

How can you help?

As any of the four options are feasible from a technical perspective, the selected option should be the one that best serves the needs of the Memorial community and its external stakeholders. Computing and Communications would like all users to review the options in terms of how they would impact your individual and unit operations. There may be impacts that have not been identified to date.

After reviewing the options, we invite you to provide us with feedback on how the various options may impact you and what option you would recommend implementing. If there are other options that you consider feasible, we’d like to hear about them.

The feedback that we receive will be reviewed against the options and a recommendation will be made to Senior Executive.

You can forward your feedback to Bruce Gorman, Internal Consultant with the Office of the Vice-President (Administration and Finance) at bgorman@mun.ca. The deadline for feedback is December 4th, 2009. If you have any questions please feel free to contact him at 737-8572.

Or, you can plan to attend one of three consultation sessions we will be holding to review these options and get some direct feedback. The sessions are scheduled for:

November 19th in Room C2010 at 3:00

November 26th in Room C3033 at 3:00

November 27th in Room SN1019 at 1:00

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