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Frequently Asked Questions

Do you have computer troubles or questions? We can help. We have developed FAQ's for: Students , Staff and Faculty and IT Support Staff.

Students

How do I find out / know what my default PIN number is?
How do I choose a "nice/personalized" e-mail @mun.ca?
How do I configure IMAP settings for an Outlook client at home?
How do find my MAC address for various operating systems?
How do I access the wireless DAT (Device Authorization Tool) form?
What are the wireless coverage areas on campus?
How do I reduce the amount of incoming SPAM e-mail?
I have forgotten my PIN number for the Memorial Self-Service, how do I retrieve it?


Staff & Faculty

What is a Network Service Request (NSR) used for?
How do I configure IMAP settings for an Outlook client at home?
How do find my MAC address for various operating systems?
How do I access my Human Resources (HR) PIN number?
How do I reduce the amount of incoming SPAM e-mail?
What is a guest wireless account, and how do I fill it out?
How do I change passwords for Exchange?
How do I change passwords for the Memorial domain?
How do I reset passwords for Exchange and the Memorial domain?
What are some steps for trouble-shooting email?
How do I ( a staff member) gain access to Memorial email accounts?
I'm over quota. How do I archive my email?

IT Support Staff

What are the addresses of the local DNS servers?
What are the network time protocols (NTP) C&C provides?


Students

How do I find out / know what my default PIN number is?

If you are a new student, your initial PIN will be your birth year and day (YYYYDD). ie. 199123 (if you were born in 1991 on the 23rd day of some month).

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How do I choose a "nice/personalized" e-mail @mun.ca?

In your web-browser address bar, type http://my.mun.ca and login. The welcome page should display your "My Profile" which includes your Memorial ID photo. Underneath your photo you should find a "Manage My E-mail Addresses" tab. This provides you with the option of creating a new @mun.ca address, in which you can make this address more personalized.

 

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How do I configure IMAP settings for an Outlook client at home?

Account type: IMAP

Incoming server: mail.mun.ca

Outgoing server (on campus): smtp.mun.ca

Outgoing server (off campus): this will depend on your internet service provider. Each provider will have their own smtp server. You will need to contact them directly in order to obtain their smtp server address.

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How do find my MAC address for various operating systems?

http://www.mun.ca/cc/services/network/wireless/findingMACaddress.php

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How do I access the wireless DAT (Device Authorization Tool) form?

https://www.mun.ca/cc/services/network/wireless/dattool.php

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What are the wireless coverage areas on campus?

https://www.mun.ca/cc/services/network/wireless/wlanserviceareas.php

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How do I reduce the amount of incoming SPAM e-mail?

You can drastically reduced the amount of spam emails that you receive by protecting your email address. Protecting your email address means that the only emails able to be received will be from other @mun.ca email addresses. For example, you won't be able to get emails sent from Hotmail (@hotmail.com) or Gmail(@gmail.com) accounts, just @mun.ca addresses.

If you do not want to protect your email, there is another option for reducing SPAM. You can set up filters. Filters are rules for how email in your inbox is handled. Setting up a filter can reduce 90% of the spam you receive. Memorial's email server tags emails that it thinks are spam by putting “xSPAMx” in the subject line. Filters can be configured to move emails with “xSPAMx” in the subject line to a junk mail folder, or discard it completely. You can also filter for other words (eg. Viagra, lottery, etc.).

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I have forgotten my PIN number for the Memorial Self-Service, how do I retrieve it?

Go to

https://www3.mun.ca/admit/twbkwbis.P_WWWLogin

Enter your student number, then click “Forgot PIN”.

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Staff & Faculty

What is a Network Service Request (NSR) used for?

In order to get connected to the wired network and internet, staff and faculty must submit a NSR form. This can be found here:

http://www.mun.ca/cc/services/network/networkservicesrequest.php

You will need the wall plate number of the port that you wish to plug into

(eg. SN2.1-2-003b and your media access control MAC address)

(eg. 00-13-DE-04-AE-52)

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How do find my MAC address for various operating systems?http://www.mun.ca/cc/services/network/wireless/findingMACaddress.php

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How do I configure IMAP settings for an Outlook client at home?

Use the follwing settings:

Account type: IMAP

Incoming server: mail.mun.ca

Outgoing server (on campus): smtp.mun.ca

Outgoing server (off campus): this will depend on your internet service provider. Each provider will have their own smtp server. You will need to contact them directly in order to obtain their smtp server address.

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How do I access my Human Resources (HR) PIN number?

Every Memorial employee has a HR pin number. It is mailed out by HR within the first few weeks of employment.

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How do I reduce the amount of incoming SPAM e-mail?

You can drastically reduced the amount of spam emails that you receive by protecting your email address. Protecting your email address means that the only emails able to be received will be from other @mun.ca email addresses. For example, you won't be able to get emails sent from Hotmail (@hotmail.com) or Gmail(@gmail.com) accounts, just @mun.ca addresses.

If you do not want to protect your email, there is another option for reducing SPAM. You can set up filters. Filters are rules for how email in your inbox is handled. Setting up a filter can reduce 90% of the spam you receive. Memorial's email server tags emails that it thinks are spam by putting “xSPAMx” in the subject line. Filters can be configured to move emails with “xSPAMx” in the subject line to a junk mail folder, or discard it completely. You can also filter for other words (eg. Viagra, lottery, etc.).

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What is a guest wireless account, and how can I avail of this service?

https://www.mun.ca/cc/services/network/wireless/GuestDAT.php

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How do I change passwords for Exchange?

https://www.outlook.mun.ca/ChangePassword/ChangePassword.aspx

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How do I change passwords for the Memorial domain?

Hit ctrl + alt + delete at the same time, then click “Change Password”.

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How do I reset passwords for Exchange and the Memorial domain?

Users must contact one of their department's service level agent (SLA).

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I am having trouble access my Outlook email, what would I do?

If you are unable access your email from your Outlook desktop client, please try accessing your email from http://www.outlook.mun.ca to verify that your password is correct and that it has not expired. If you are still having trouble, contact the Service Desk

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How do I ( a staff member) get a Memorial email accounts?

You must fill out an email request form and return the completed form to C&C (fax #: 864-3514). This form can be obtained from the Service Desk. Staff should not attempt to set up an account through my.mun.ca

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I'm over quota. How do I archive my email? (Microsoft Outlook)

You can manually transfer old items to a storage file by clicking Archive on the File menu, or you can have old items automatically transferred by using the AutoArchive feature. Items are considered old when they reach the age that you specify. With the AutoArchive feature, you can either delete or move old items.

How to Turn On the AutoArchive Feature

For Outlook 2010:

  • Click the File tab, and then click the Options tab on the File menu.
  • Click the Advanced tab.Click AutoArchive Settings.
  • Click to select the AutoArchive Every check box, and then type a number in the Days box to specify how frequently the AutoArchive process runs.
  • If you want to be notified before the items are archived, click to select the Prompt Before AutoArchive check box.
  • In the Default archive file box, type a file name for the archived items to be transferred to, or click Browse to select from a list.
  • Click OK two times.

For Outlook 2007 and Outlook 2003:

  • On the Tools menu, click Options, and then click the Other tab.
  • Click AutoArchive.
  • Click to select the AutoArchive Every check box, and then specify how frequently the AutoArchive process will run by typing a number in the days box.
  • If you want to be notified before the items are archived, click to select the Prompt Before AutoArchive check box.
  • In the Default archive file box, type a file name for the archived items to be transferred to, or click Browse to select from a list.
  • Click OK two times.

Now that you have turned on the AutoArchive feature, you must set the AutoArchive properties for each folder.

How to Set the AutoArchive Properties for a Folder

For Outlook 2010:

Method 1:

  • Select the folder that you want to AutoArchive.
  • Click the Folder tab, and then click AutoArchive Settings.

Method 2:

  • Right-click the folder that you want to AutoArchive, and then click Properties.
  • Click the AutoArchive tab.
  • To set the AutoArchive properties for this folder, click to select the Clean out items older than check box.
  • To specify when the items must be automatically transferred to your archive file, type a number in the Months box.
  • To specify a file for the archived items to be transferred to, click Move old items to.
  • In the Move old items to box, type a file name for the archived items, or click Browse to select from a list, and then click OK.

For Outlook 2007 and Outlook 2003:

  • In the Folder List, right-click the folder that you want to AutoArchive, and then click Properties.
  • Click the AutoArchive tab.
  • To set the AutoArchive properties for this folder, click to select Clean out items older than.
  • To specify when the items must be automatically transferred to your archive file, type a number in the Months box.
  • To specify a file for the archived items to be transferred to, click Move old items to.
  • In the Move old items to box, type a file name for the archived items, or click Browse to select from a list, and then click OK.

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IT Support Staff

What are the addresses of the local DNS servers?

Local DNS servers (134.153.232.90, 134.153.232.23)

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What are the Network Time Protocols (NTP) C&C provides?

3 NTP servers (ntp1.mun.ca, ntp2.mun.ca, ntp3.mun.ca) and synchronized time with university computers.

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