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Service Name: Laptop Full Disk Encryption

Description:

The University’s Electronic Data Security Policy requires all laptops containing sensitive electronic data be encrypted; that way, no unauthorized disclosure of data occurs in the event the laptop is lost or stolen. C&C provides a service to encrypt University-owned laptops using McAfee Endpoint Encryption (MEE) software.

What's included:

  • Laptop backup 
  • Hard disk check 
  • Full disk encryption
How to request this service:

To set up an appointment or for general inquiries:
Service Desk, HH-2012
Tel: 709-864-4595
Fax: 709-864-3514
E-mail: help@mun.ca

To purchase MEE software:

Computer Purchasing Centre CS-1000
Phone 737-2673
Fax 737-2630
Email cpc@mun.ca
http://www.mun.ca/cpc
Who can avail of this service:

Out of Scope:

  • MacBooks. MEE support for Mac OS is not expected until Q2 2011. Until that time, MacBook users should avail of Mac OS’ FileVault feature. 
  • Personal laptops 
  • MI and SWGC laptops
Availability:

  • Once configured, encryption functionality is available 24/7 with no scheduled maintenance windows.
  • Encryption support is provided by the C&C Service Desk from 8:30am-5:00pm Monday to Friday.
Response Times:

  • Once the Service Desk is contacted to request the service, an appointment can usually be set up within a couple of days.
  • After laptop drop off, the encryption process takes approximately one day.

Processes and Tools:

To avail of the service you must: 
  • Contact CPC to purchase MEE software 
  • Complete McAfee Employee Encryption Access form and return to C&C 
  • Contact C&C to set up an encryption appointment
Accountabilities and Key Roles:

  • Service Desk -- point of contact for clients requesting encryption service; responsible for recording and tracking requests.
  • CPC -- point of contact for clients for purchase of MEE software. 
  • Personal Computing Group (PCG) -- responsible for receiving laptops during appointment time, laptop backup, disk check and encryption.
Key Performance Indicators:

  • Total number of encryption requests per quarter or year. 
  • Number of completed encryption requests per quarter or year.
Revision: January 2011
Service Owner: Security - Kenneth Forward, IT Security Officer
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