Qualtrics provides online documentation see support and training resources.

Qualtrics also provides 24/7 direct general support via phone, chat, and email by logging into Qualtrics support portal:

• When logged into your Qualtrics account, you can use the 'Help' or ( ? ) tab in the upper right corner of your landing page.  Once you  select 'Help' click on the 'Contact Support' located at the bottom of popup screen, then you will be shown a new login screen.
• Select 'Sign in with SSO' and enter 'mun' into the Organization ID textbox (follow the steps below to gain access to the XM            Customer Success Hub).

       1. Click 'Sign in with SSO':

 

     2. Enter 'mun' and click 'Continue'.

 

   3.  Once logged in, you will access the XM Customer Success Hub --> Click on the Contact Support tab then select the Get Technical            Support option. 

   4.  Select the product area provided to get you started. 

        A Qualtrics Support AI Assistant will help find your answers.  Note:  If the AI Assistant can't find the answer you need, it will                  connect you to a member of the support team.  

        Enter your question in the box provided and hit the Send button.

    5. If you are not satisfied with the answer you can ask another question or click the Contact support button to contact the                              support team:

       Contact support  

        Support is currently available via the following contact methods: 

• Chat: Chat in real time and solve issues quickly. Fastest response time. 
• Phone: A support specialist will give you a call without you having to wait on hold.
• Email: Submit a ticket and a support specialist will reach out to you via email.