Professional Communication Skills Program
The Professional Communication Skills Program provides participants with the practical tools and techniques required to enhance proficiency in business communications and to develop a positive, polished, and professional image.
Communication Skills, Communication Certificate, Professional Development

Professional Communication Skills Program (NEW!)


The Professional Communication Skills Program provides participants with the practical tools and techniques required to enhance proficiency in business communication and develop a positive, polished, and professional image.

The way you communicate can reflect your capabilities and influence the way others perceive you.  This program includes 4 modules that will enhance your verbal, written and presentation skills as well as your ability to adapt your communication style to the audience.  Improving communication skills can gain you more cooperation and respect in the workplace and create a more positive working environment.

Upon completion of all 4 modules participants will be issued a Certificate of Achievement in Professional Communication Skills.


Understanding Personality Types in the Workplace – Using MBTI  December 4

Essential Communication Skills for Professionals   January 16

Better Business Writing: The Right Approach   February 13 

Presentation Skills: Speaking with Confidence    April 16-17

The program is structured to be flexible and self-directed with participants completing modules at their own pace. Modules are typically offered twice per year. 

NOTE: If you were completing the previous Business Communicaton Program you can continue to do so until December 2017, or you can switch to the new Professional Communication Skills Program. Contact Jackie Collins or 709 864-2131 if you have any questions regarding the change in the program or if you would like to know which seminars you having remaining to fulfill either of the certificate requirements. 

Advanced Topics in Workplace Communications

The following topics focus on specialized communication skills that make great additions to the training provided in the Professional Communication Skills Program.  

Check Out Funding Opportunities Available Through The

Canada-Newfoundland and Labrador Job Grant Program



For Individuals
  • Learn to communicate with confidence
  • Improve professional communication skills
  • Deliver professional presentations
  • Enhance your professional image
  • Improve quality of documentation
  • Learn the impact of personality types on business operations and communication
For Organizations
  • Establish communication standards and protocols
  • Build an effective and confident team of communicators
  • Improve internal and external communications
  • Build a positive corporate image
  • Deliver professionally written documents 

Who Should Attend

Any professional interested in developing essential skills to write effectively, speak with confidence, and interact with others in a professional manner.  This program is suited to employees and management at all levels in the organization.


Ada Shave

Ada Shave is a Senior Consultant with Knightsbridge Robertson Surrette, a Human Resources consulting firm based in Halifax.  She also maintains a consulting practice in the St. John’s area.

Ada has taught at the undergraduate and graduate levels at Memorial University and holds certificates in Reality Therapy and Critical Incident Stress Debriefing.  Ada specializes in using the Myers-Briggs Type Indicator, a personality type indicator, to assist businesses and organizations in such areas as leadership, team building, selling and effective communication. 

Ada holds an undergraduate degree in education and a masters degree in educational psychology.

Lynn Morrissey

Lynn Morrissey has over 25 years' experience as a facilitator, consultant, and educator.  She has taught academic courses in communications, organizational behaviour, and human resources, at the Faculty of Business Administration, Memorial University. She has received many awards for her contributions including the Dean’s Teaching Award, the Dean’s Service Award, the Dean’s Citizenship Award, the President’s Award for Distinguished Teaching and most recently the Queen`s Diamond Jubilee Medal (2012).

Lynn has a long-standing relationship with the Gardiner Centre, instructing professional development seminars that focus on various fields of workplace communications and facilitation skills. Lynn's industry experience includes writing training and development strategies, developing training plans, leading performance development processes, conducting communications reviews, facilitating strategy sessions, and executive coaching.

In her 'spare time' Lynn is also Faculty Advisor for Enactus (formerly SIFE) Memorial, an international student organization focusing on enhancing entrepreneurial skills and community development.  Under Lynn's mentorship, the Enactus Memorial team has consistently achieved top awards and accolades at both the national and international levels. In 2007 Lynn was awarded the John Dobson Faculty Advisor of the Year in Canada for her work with her Enactus team.


Scheduled Date(s)

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