The Supervisory Management Skills Program (SMSP) is an interactive and collaborative learning experience which brings together supervisors from a variety of organization and sectors. Participants learn practical skills and theory from each instructor, who is a subject matter expert, and gain valuable insight from networking and sharing experiences with fellow participants.
The Supervisory Management Skills Program teaches the essential knowledge, skills, abilities and behaviours to enhance supervisory and management competencies. Participants will learn principles which may be applied in both public and private sector organizations and across all industry sectors.
The program instructors provide an interactive learning experience using group discussion, case studies, self-assessment activities, structured exercises, and skills practice to deliver module content.
The program includes three, five-days modules. To learn about each module please click on its title below.
Functional Responsibilities of the Supervisor November 20-24, 2017
Managing Employee Relations, February 5-9, 2018
Communications and Team Development March 5-9, 2018
The program is designed to strengthen supervisory and management competencies and enhance personal performance making it relevant for employees of small companies, large corporations, government, and not-for-profit organizations.
Program participants come from a broad range of industries, backgrounds and education levels. The diversity in the classroom adds significantly to the richness of the learning experience. There are no course pre-requisites for this program.
he program is comprised of three modules, each of which is five days in duration. There are no pre-requisites for the modules, and the program can be completed in any module order. To learn about each module please click on its title below.
After each module, participants will receive a certificate of completion. For those individuals who complete all three modules of the program, a Certificate of Achievement in Supervisory Management Skills will be awarded.
Gardiner Centre can customize the Supervisory Management Skills Program (SMSP) to address the specific needs of your organization. The modules within the program can be tailored to include real examples and discussions to help your staff develop solutions for the specific challenges facing your organization.
We have customized and delivered successful programs for organizations such as:
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"When you can sit back and understand how others see you, you can then make appropriate changes to become a more positive person and manager. I can step back and look at a situation as a whole and gather all the relevant information instead of dealing with it head on. I have gained respect from my peers due to the way I use these skills on a daily basis. I would recommend anyone who is thinking of going into a management position or is currently in a management position to complete this program. The knowledge you gain from instructors and the experiences you hear from other participants is guaranteed to help you in your career path and in life in general.
Project Manager, BELFOR Property Restoration
I have attended several of the training sessions at the Gardiner Centre including the Supervisory Management Skills Program and have found the information presented to be easily transferable to the job. The information presented is diverse and participants are offered an opportunity to practice among their peers with role playing. It is a great opportunity for hands on learning for those starting in a supervisory position or for those who have been in management for years.
Regional Maintenance Manager, West Coast, Newfoundland and Labrador Housing Corporation
"The Gardiner Centre Supervisory Management Skills Program is a multifaceted program devised into three robust modules. This program is a harmonized fit for anyone new to managing people and to those with whom have many years' experience. The faculty team have the talent to make daunting supervisory tasks become attainable goals, and strategic thinking the norm for any supervisor. Don Shula & Ken Blanchard said that - Learning is often defined as a change in behaviour. You haven't learned a thing until you take action and use it. - Fortunately for the supervisors and future workforce leaders of today's society we have the Gardiner Centre SMSP to empower any participant to return to the workplace equipped with a comprehensive skillset ready to change the challenges of today and make them the opportunities of tomorrow."
Corporate Manager, Crosbie Group Limited
Ada Shave is a Senior Consultant with Knightsbridge Robertson Surrette, a Human Resources consulting firm based in Halifax. She also maintains a consulting practice in the St. Johns area.
Ada has taught at the undergraduate and graduate levels at Memorial University and holds certificates in Reality Therapy and Critical Incident Stress Debriefing. Ada specializes in using the Myers-Briggs Type Indicator, a personality type indicator, to assist businesses and organizations in such areas as leadership, team building, selling and effective communication.
Ada holds an undergraduate degree in education and a masters degree in educational psychology.
Amy Warren is the Director of the Master of Employment Relations (MER) Program and an Associate Professor of Human Resource Management and Labour Relations with the Faculty of Business, Memorial University. She holds a Bachelor of Commerce (Co-op) degree and MER degree from Memorial University. She completed her Ph.D. in Management at Saint Marys University. Amy conducts research in the areas of retirement, goal setting, health and safety and the multigenerational workplace. Her work has been published in various outlets including: Human Resource Management Review, Human Resource Development Quarterly, Economic and Industrial Democracy, International Journal of Manpower, and Career Development International.
In addition to 13 years of teaching in the classroom, Amy has provided training to both the private and public sector on a variety of topics including: teams, leadership and motivation, the role of the supervisor, the multigenerational workplace, HR policy, and recruitment and selection. Amy has also be an invited speaker on numerous occasions on topics such as the multigenerational workplace and the implications of abolishing mandatory retirement.
Corina Walsh is the President of her own coaching and consulting business, Shift People Development. She works with professionals, entrepreneurs, and teams to improve performance, engagement, and leadership. Corina is known as creative innovator who is driven by her passion for helping others succeed. As an expert in emotional intelligence, Corina coaches and trains leaders on how to have more meaningful communication within their teams.
Prior to starting her own business Corina worked in both the private and public sector for 12 years. During that time she developed training and professional development programs for businesses, governments, the skilled trades, and various health authorities. Corina holds a Bachelor of Science degree from Memorial University and a Master of Education in Lifelong Learning from Mount Saint Vincent University. She received the Senate Award of Distinction upon graduation from Mount Saint Vincent University.
Corina is a member of the St. Johns Board of Trade, NLOWE, and is the Newfoundland Chair of GroYourBiz, a business mastermind for women entrepreneurs. Corina is also a featured blogger for the Huffington Post; was named as one of the Top 50 Leaders Under 40 in Atlantic Canada by 21 Inc.; and is a facilitator with Memorial Universitys Gardiner Centre.
For over 20 years, Darren has advised employers on their rights and obligations pertaining to union-management relations, employee discharge and discipline, human rights and employment standards. He has represented these clients in collective bargaining, grievance arbitration, labour relations board and human rights proceedings, wrongful dismissal actions and injunction applications. Darren has been recognized by Best Lawyers in Canada for Labour and Employment since 2010. He is also listed as Provincial Litigation Star under Employment Law in Benchmark Canada 2015
Darren has taught labour relations at the undergraduate and graduate levels as a Per Course Instructor with Memorial Universitys Faculty of Business Administration. He continues to provide specialized training and seminars on employment law and labour relations topics for clients, other lawyers, and through Memorial Universitys Gardiner Centre and the Newfoundland and Labrador Employers Council.
Darren is a member of the Law Society of Newfoundland & Labrador, the Canadian Bar Association, the Canadian Association of Counsel to Employers, and the Human Resources Professionals of Newfoundland and Labrador. He is a member of the Law Society of Newfoundland and Labradors Disciplinary Panel.
Darren has contributed to his community as Vice-Chair of the Newfoundland and Labrador Employers Council, director of the Conception Bay South Lions Housing Initiative, director of the Janeway Childrens Hospital Foundation, and as President of the Better Business Bureau of Newfoundland & Labrador. He is a former Commissioner of the Newfoundland and Labrador Council of Scouts Canada and continues to be a dedicated Scouter helping to organize and volunteer at provincial, national and international jamborees.
Dianne Ford holds a Bachelor of Arts (BA) honours degree in psychology and a Master of Business Administration (MBA) degree from Universityof Saskatchewan. She also holds a Doctor of Philosophy (PhD) degree in management (organizational behaviour and management information systems) from Queens School of Business, Queens University.
Dianne taught a variety of undergraduate and graduate courses in organizational behavior (OB), human resource management(HRM), statistical, international business (focused on Japan),and management information systems (MIS) at the University of Saskatchewan, Queen's University and Nipissing University before Memorial University of Newfoundland, where she now teaches OB and HRM classes at both the undergraduate and graduate level as a tenured Associate Professor.
Dianne has experience as a private consultant in healthcare and education services in Saskatchewan and Ontario,various non-profit organizations in Ontario, and has served as president and vice-president (finance) for not-for-profit volunteer organizations in Saskatchewan and Newfoundland andLabrador. She has also spent sometime studying, consulting and researching in the manufacturing industry(e.g., from power industry to consumer products) and provided guidance to start-up businesses in business planning. She coaches individuals nationally and internationally on personal and dog-sports-related skills.
Heidi Janes is the faculty member responsible for curriculum development at the Marine Institute's School of Maritime Studies. She is also a part-time lecturer at Memorial University's Faculty of Business Administration in the area of communications.
Heidi has led numerous communication skills seminars, and she enjoys getting participants involved in workshop activities. Her experience as a communicator has involved the writing and editing of many documents. Heidi holds undergraduate and graduate degrees from Memorial University of Newfoundland.
Kara Arnold, PhD is Professor of Organizational Behaviour and Human Resource Management at Memorial Universitys Faculty of Business Administration. During her tenure at the Faculty of Business she has served as Associate Dean of Research, Director of the PhD and MSc Programs, and Area Group Coordinator. Karas research focuses on leadership, diversity and employee well-being, and she integrates this in her work with clients in the areas of leadership, interpersonal skills and team building, helping them through organizational issues and challenges.
Lynn Morrissey has over 25 years' experience as a facilitator, consultant, and educator. She has taught academic courses in communications, organizational behaviour, and human resources, at the Faculty of Business Administration, Memorial University. She has received many awards for her contributions including the Deans Teaching Award, the Deans Service Award, the Deans Citizenship Award, the Presidents Award for Distinguished Teaching and most recently the Queen`s Diamond Jubilee Medal (2012).
Lynn has a long-standing relationship with the Gardiner Centre, instructing professional development seminars that focus on various fields of workplace communications and facilitation skills. Lynn's industry experience includes writing training and development strategies, developing training plans, leading performance development processes, conducting communications reviews, facilitating strategy sessions, and executive coaching.
In her 'spare time' Lynn is also Faculty Advisor for Enactus (formerly SIFE) Memorial, an international student organization focusing on enhancing entrepreneurial skills and community development. Under Lynn's mentorship, the Enactus Memorial team has consistently achieved top awards and accolades at both the national and international levels. In 2007 Lynn was awarded the John Dobson Faculty Advisor of the Year in Canada for her work with her Enactus team.
Dr. Sudhir Saha has taught college and university students nationally and internationally in business administration for over four decades in Canada, China, Czech Republic, Hong Kong, Thailand, Bangladesh, India, and Pakistan. He has served the Faculty of Business Administration at Memorial University of Newfoundland for more than thirty-five years as a professor. Dr. Saha has also been actively involved in researching organizational behavior topics such as leadership, motivation, job satisfaction, managerial attitude and managerial stress.
Sudhir has conducted workshops and seminars for managers of many organizations, both public and private. He has worked with the Gardiner Centre to facilitate seminars on such topics as leadership and motivation, problem solving and decision making, and change management. He is a facilitator in the Supervisory Management Skills Program and the Public Sector Leadership and Management Development Program, as well as other customized leadership development programs.
Sudhir regularly participates in conferences and speaking engagements for the promotion of effectiveness of organizational behaviour and human resource management, and he often presents his research findings at events around the world. He is currently an Associate Editor of the South Asian Journal of Human Resource Management (SAJHRM).
Dr. Tom Cooper is an Associate Professor at the Faculty of Business Administration, Memorial University.
As a facilitator and consultant, Tom has worked extensively with most of the major private sector employers in Newfoundland and Labrador including mining, technology, forestry, fisheries as well as oil and gas. He has also done extensive work with small and emerging businesses throughout the province and Atlantic Canada. Tom was recognized for his efforts with small and emerging businesses by being a two-time national finalist for mentor of the year through BDC/Futurpreneur. Tom has also worked with all levels of government in the province and sits on a number of private sector and not-for-profit boards.
Prior to taking his position at Memorial, Tom was a Senior Manager in PwCs consulting practice in London, United Kingdom for seven years. At PwC he worked with major international companies in the area of process improvement, governance, and risk. Tom holds a Ph.D. in Business from the University of Warwick, United Kingdom and undergraduate degrees from Memorial University. He is also a Certified Management Consultant.
Travor Brown is Associate Dean (Research), Director, Master of Science (M.Sc.) & PhD Programs, and a Professor of Labour Relations and Human Resource Management, with the Faculty of Business Administration, Memorial University. He has taught at Memorial University, the University of Toronto and University of Ulster. Since joining Memorial University, he has been Director of the Master of Employment Relations program and has won both teaching and research awards.
An accomplished academic, Travor has authored over 25 peer-reviewed journal articles, a textbook and over 70 conference presentations. He has also been the sole investigator on two national, Social Sciences and Humanities Research Council of Canada (SSHRC) grants. Much of his research examines issues concerning goal setting and training effectiveness, with special focus on management and leadership development.
Travors academic background is coupled with extensive industry experience. He worked in the telecommunications and manufacturing sectors prior to completing his PhD at the University of Toronto and remains active in the practitioner community. Given this background, Travor is well known for his ability to engage both practitioner and academic audiences and to show the real world implications of his research.
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