IT Governance

IT governance is about applying structure and transparency to IT strategy and decision-making. It ensures that IT strategy is aligned with overall organizational strategy, and that stakeholder requirements are taken into account. It also illustrates how IT decisions are made; how functions are carried out and how results and performance are measured. The particular focus of IT governance at Memorial is ensuring decisions are relevant, timely, and made using transparent, consultative, cross-university dialogue.

IT is distributed across Memorial with a number of units responsible for IT service delivery. IT Services is responsible for enterprise IT services for the entire university as well as specific services for the St. John's Campus. Information & Communication Technology and IT Services are the units responsible for service delivery on the Marine Institute and Grenfell campuses respectively. Heath Sciences Information and Media Services (HSIMS) provides teaching and learning technology support to the Faculty of Medicine, the largest of several faculty and departmental IT units. The Centre for Innovation in Teaching and Learning (CITL) and Memorial University Libraries are other units whose mandate includes IT service delivery. Those large IT units, together with many smaller units based in individual faculties and departments, comprise the IT landscape at Memorial.

Several existing committees provide means for cross-university collaboration and information-sharing among IT staff. The longest standing of these is CIOS (Core Infrastructure and Operations Sub-committee), which has been and continues to be a valuable means for all IT staff to connect and share ideas. A newer entity is the CIO Advisory Council. The Council makes recommendations to the CIO on information technology strategy, policy and practices. Its current membership consists of:

  • Shelley Smith, Chief Information Officer (Chair)
  • Janet Bangma, Associate University Librarian, Library IT Services, Memorial Libraries
  • Stephen Greene, Director, IT Services (ITS)
  • Brent Myron, Manager of Operations, CREAIT Network, Office of the Vice-President (Research)
  • Sean O'Neil, Director, Health Science Information and Media Service (HSIMS)
  • Trevor Pike, Manager, Information & Communication Technologies, Marine Institute 
  • Alison Randell, Director, Information Management & Protection
  • Randy Rowsell, Director, Information Technology Services, Grenfell Campus
  • Mitch Sturge, Director, Center for Health Informatics and Analytics
  • Robert Wells, Interim Director, Centre for Innovation in Teaching and Learning (CITL)
  • Sarah Arnott, Manager, Strategy, Planning & Liaison, Office of the CIO (Secretary)

Additional members may be added as IT strategy and plans mature over time.

IT Policies, Standards & Guidelines

IT Policies are approved in accordance with the University's Policy Framework. IT Standards and Guidelines are approved by the CIO, after consultation with stakeholders and input from the Memorial IT community. 


Standards & Guidelines


Office of the CIO

230 Elizabeth Ave

St. John's, NL A1B 3X9 CANADA

Tel: (709) 864-2530

Fax: (709) 864-2552