Parents and Supporters Toolbox

Content Guide

International Students
LGBTQIA+ Students
Indigenous Students
Mental Health and Wellness
Non-traditional Students

1. International Students

Mun Res

Memorial’s Internationalization Office assists students coming to Memorial
University and Memorial students wishing to travel abroad. The
Internationalization Office helps new and current international students,
whether your student needs information, or just a friendly chat. Your student
can talk to the staff at the Internationalization Office about health insurance,
immigration, academic and career options, and how to get settled here in the
city of St. John’s

Arrivals Information

Health Insurance

Immigration Advising


Contact the Internationalization Office

vi. Source: Internationalization Office. Internationalization Office.

The International Student Resource Centre (ISC)

The International Student Resource Centre (ISC) helps welcome international
students on campus and ensures that your student will have equal opportunities
while studying in St. John’s. The centre and its team focus on bringing people
together to embrace and celebrate diversity and culture. With signature annual
events including the International Student Recognition Awards (IRSA) and the
Multicultural show, there are many opportunities for your student to get
involved. Your student can contact the centre by phone (709) 864-2002, by email
at, or on Facebook or Instagram @ISCMUN.
f. Source: Your Resource Centre. MUN Students’ Union.

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2. Accessibility


The Blundon Centre (Student Life)

The Blundon Centre (Student Life) supports all students who experience barriersto accessing post-secondary education. If your student is dealing with apermanent or temporary disability, they should reach out to one of the studentlearning accessibility advisors at the Blundon Centre so they can discuss test,exam, and classroom accommodations. Your student can also contact theBlundon Centre to request accessible parking, specific housing arrangements,and alternate format textbooks. Also, make sure your student knows aboutClockwork, the Blundon Centre’s online accommodations system so that theycan easily request accommodations each semester. This guide offers step-by-step instructions on how to access Clockwork through Source: Accessible Education. Student Life.

Disability Information & Support Centre (MUN DISC):

Offers peer support for disability-related topics, to advocate for the rights
of students and raise awareness of these topics within the university and in
the community. The centre works to remove barriers faced by students with
disabilities, and aims to promote a more accessible education and campus.
Your student can contact the centre on Facebook @MUNDISC, or by calling
(709) 864-7993, or by emailing
i. Source: Your Resource Centres. MUN Students’ Union.

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3. LGBTQIA+ Students


Important Definitions for Parents and Supporters

i. Sex: Refers to the physical characteristics of a person (i.e, what sex
organs they have) (Kutcher, 2019, pp. 99).

ii. Gender Identity: “An individual’s deeply felt sense of gender, regardless
of physical characteristics”- because sometimes these don’t always
‘match’ up (Kutcher, 2019, pp.99).

iii. Sexual Orientation: Defined by romantic, emotional, and physical
attraction (Kutcher, 2019, pp.99).

iv. LGBTQIA+: An acronym for lesbian, gay, transgender, queer,
intersex, and asexual individuals. The acronym has many terms and it is
also constantly changing and improving to include everyone in the

v. Bisexual: Refers to the sexual orientation of a person who is attracted to
two or more genders (Kutcher, 2019, pp. 99).

vi. Intersex: A term which describes a variety of conditions in which a
person is born without the typical reproductive or sexual anatomy of
male or female (Kutcher, 2019, pp. 99).

vii. Transgender: Refers to gender identity. A transgender person
does not align with the physical characteristics that they were born with
(Kutcher, 2019, pp. 99).

viii. Non-binary: “Preferred umbrella term for all genders other than
female/male or woman/man, used as an adjective (e.g. Jessie is a non-
binary person). Not all non-binary people identify as trans and not all
trans people identify as non-binary” (Sexual and Gender Diversity.
Student Life.)

ix. Cisgender: A term which describes an individual whose
anatomical sex aligns with their gender, for example, a person with male
anatomy whose internal self is a man (Kutcher, 2019, pp.99).

x. Two-Spirit: A term “used by some Indigenous cultures and communities
to describe gender-variant individuals” (Kutcher, 2019, pp. 99). Some
Two-Spirit individuals identify as LGBTQIA+, but the term refers explicitly
to Indigenous peoples (Kutcher, 2019, pp. 99). It is important to
remember that the term is also symbol of Indigenous resilience, as it is a
“way of reclaiming pre-colonial identities and traditions” (Kutcher, 2019,
pp. 99).

xi. Pansexual: “A person who is attracted to people regardless of
gender, physical body, or identity. This can be used to describe sexuality
that is fluid” (Kutcher, 2019, pp. 100).

xii. Asexual: Refers to individuals that experience “little to no physical
or sexual attraction to others. An asexual person may still want
relationships of an emotional” or romantic nature (Kutcher, 2019, pp.

xiii. Lesbian: Refers to a woman that is romantically, emotionally, and
sexually attracted to other women.

xiv. Gay: Refers to a man that is romantically, emotionally, and
sexually attracted to other men.

xv. Homophobia: The “fear, hatred, ignorance and stigma” towards
LGBTQIA+ people (Kutcher, 2019, pp. 100).

xvi. Transphobia: “The fear, hatred, ignorance and stigma towards
people who are transgender” (Kutcher, 2019, pp.100).

xvii. Biphobia: “The specific stigma bisexual people face…” in their
cultures and communities (Kutcher, 2019, pp. 100).

xviii. Kutcher, Stan. (2019). Transitions: Making the Most of Your
Campus Experience.

xix. Sexual and Gender Diversity. (2019, March 27). Student Life.

Trans & Gender Diverse Students’ Guide

Trans & Gender Diverse Students’ Guide “was developed specifically for trans
and gender diverse students at Memorial University. It provides information for
navigating aspects of Memorial’s systems and campuses, as well as links to
services and supports outside of Memorial that are relevant for trans and gender
diverse students. This guide may also serve as a great resource for those
supporting trans and gender diverse students” Trans and Gender Diverse Students’
Guide. Student Life).

i. Changing your Personal Information
ii. Changing Your Email Address
iii. Personal Information in Brightspace (D2L)
iv. Student Health and Wellness
v. Accessing All Gender Washrooms
vi. Personal Safety & Security
vii. Residence Life
viii. Athletics & Recreation
ix. Other Memorial Resources & Supports
x. Community Resources & Supports
xi. Crisis Supports

xii. Source: Trans and Gender Diverse Students’ Guide. Student Life.

Memorial University’s Sexual and Gender Advocacy Resource Centre

Memorial University’s Sexual and Gender Advocacy Resource Centre (MUN
SAGA) MUN SAGA provides a support and social group for lesbian, bisexual, gay,
transgender, questioning, and other members of the Memorial LGBTQ+
community. Their office is a safe (and confidential) place where your student can
be themselves, hang out with other LGBTQ+ people, and meet new people! They
also have a growing library of resource materials and LGBTQ+-themed fiction and
poetry that is available to anyone who needs it. Your student can contact MUN
SAGA by calling 709-864-7619.

i. Source: LGBTQ+ Resources at Memorial. (2019, March 27). Student Life.

MUN Intersections

MUN Intersections - Memorial University’s Resource Center for Marginalized
Genders At the centre, volunteers trained in crisis intervention are available for
informal peer support and can provide referrals to various campus and
community services. They have a Trans support group and an Asexual and
Aromantic support group. Your student can reach out to the centre by calling
737-4366 or emailing

i. Source: LGBTQ+ Resources at Memorial. (2019, March 27). Student Life.

Memorial University Student Union

Memorial University Student Union (MUNSU) has two representatives that
advocates for the LGBTQIA+ community on campus. The queer and transgender
representatives advocate for the community as a whole by working with
students to create better policy and aid for those who have been discriminated
against. The trans representatives specifically advocates for the unique needs of
the transgender community on campus either on a systemic level or by helping
individual students with specific issues they need resolved. In addition to the
queer and trans reps, the director of advocacy can work with LGBTQ+ individuals
who require aid due to discrimination based on being part of a gender, sexual, or
romantic minority. Your student can reach out to the representatives at MUNSU
by emailing or

i. Source: LGBTQ+ Resources at Memorial. (2019, March 27). Student Life.

Trans Support Group

Trans Support Group: A peer-based support group that offers support to all
trans individuals, individuals that exist outside of the cisgender binary, or

individuals questioning their gender identity. This group is made to be a safer
space. They are a completely confidential peer-based support group and
together they decide when and where to meet, plan social events and discuss
where they want the organization to go. Your student can reach out to the group
by emailing

i. Source: LGBTQ+ Resources at Memorial. (2019, March 27). Student Life.

Human Rights Commission

Human Rights Commission receives, records and investigates written complaints
from individuals that allege violation of the Human Rights Act. This is where
people can go when they’re being discriminated against because they belong to
the LGBTQIA+ community. Your student can call 729-2709 to reach out to the
Human Rights Commission staff.

i. Source: LGBTQ+ Resources at Memorial. (2019, March 27). Student Life.

Parents of Trans and Gender Diverse Kids

Parents of Trans and Gender Diverse Kids- Newfoundland and Labrador: a peer
support group for parents of gender creative, gender questioning, and
transgender children and youth in St. John’s NL. You can reach out to the group
by emailing

i. Source: LGBTQ+ Resources at Memorial. (2019, March 27). Student Life.

PFLAG Newfoundland and Labrador

PFLAG Newfoundland and Labrador offers a monthly peer support group, your
student can contact the group by emailing or, or by calling 709-351-2282.

i. Source: LGBTQ+ Resources at Memorial. (2019, March 27). Student Life.

Planned Parenthood

Planned Parenthood provides LGBTQIA+ support groups, pregnancy testing,
pregnancy options, counselling from a social worker, physician clinics,
emergency contraceptive information, testing and treatment for STIS. They also
have Camp Eclipse for LGBTQIA+ youth. To reach out to Planned Parenthood,
your student can call 579-1009 or 1-877-666-9847.

i. Source: LGBTQ+ Resources at Memorial. (2019, March 27). Student Life.

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4. Indigenous Students

The Circle

The Circle: First Nations, Inuit, & Métis Students Resource Centre is a space for
building community, advocating for rights, planning events decolonizing and
indigenizing campus, and learning about yourself. Your student can contact the
centre by emailing

i. Source: Your Resource Centres. MUN Students’ Union.

The Indigenous Resource Office

The Indigenous Resource Office is responsible for providing supports and
services for self-identified Indigenous students. The office also works to educate
the general university population regarding Indigenous peoples found within our
province. The staff at the office are available to help Indigenous students adapt
to an academic and urban environment. By offering programs and services, the
IRO strives to create a welcoming community for all Indigenous students. If your
student is looking to reach out to the staff at the IRO, please contact Valeri
Pilgrim at or Tama Fost at

i. Source: Indigenous Student Support. MUN Students’ Union.

First Light

First Light: St. John’s Friendship Centre is a “registered non-profit organization
that serves the urban Indigenous and non-Indigenous community alike by
providing programs and services rooted in the revitalization, strengthening and
celebration of Indigenous cultures and languages in the spirit of trust, respect,
and friendship” (About, 2020). The First Light Childcare Centre is the province’s
first and only Indigenous-run childcare centre. It provides childcare services to
children ages 2-12, and is in the process of opening an infant room. To learn
more about the First Light Childcare Centre contact Debbie Ingram by emailing or calling (709)738-8467, or by visiting

i. Source: About. (2020). First Light St. John’s Native Friendship Centre.

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5. Mental Health and Wellness

Counselling Services

Counselling Services: The Student Wellness and Counselling Centre at Memorial
provides services for students dealing with a variety of issues, such as stress,
depression, anxiety, relationship problems, family-of-origin conflict, loneliness,
abuse, eating disorders, trauma, anger management, substance abuse, gender,
and sexuality. Your student can book an appointment with the centre by calling
(709) 864- 8500.

i. Individual Counselling
ii. Group Counselling
iii. Referral Services
iv. Resources

Printed Resources

i. Cognitive Defusion
ii. Emergency Box or Bag

Online Resources

Mental Health Week: Learn about mental health, share stories, and get
involved. Mental Health Week is from May 4-10, 2020 and CMHA is
providing many resources for everyone.

Bridge the gApp: This is an online resource designed to support mental
wellness. The site includes resources for multiple mental health
challenges and offers a toolbox with various options for wellbeing.
Available 24 hours a day, 7 days a week.

MUN Listeners: a free, anonymous, and confidential online chat
for people who just need to talk. Assisting others has been proven to be
therapeutic and rewarding. To speak with a listener use the password:
mun_portal. To become an active listener use the password:

Welltrack: Designed to help your student understand their
mental health and to provide them with the help that they need right
now. WellTrack is a suite of online tools and courses that uses aspects of
Cognitive Behavioral Therapy to help your student identify, understand
and address issues that they are having.

CampusWell: Covers many university related health issues including
fitness, mental health, drug use, alcohol use, sexual health, and more.

Centre for Clinical Interventions: Topics include anxiety,
assertiveness, bipolar, body dysmorphia, depression, disordered eating,
health anxiety, panic, perfectionism, procrastination, self-compassion,
self-esteem, sleep, social anxiety, tolerating distress, worry and

vii. Anxiety Canada

viii. Mental Health First Aid Self-Care and Resilience Guide

Telephone Resources

i. Provincial Health Line: 811

ii. Mental Health Crisis Line: (709) 737-4668/ 1-888-737-4668
Call if you feel like you are unable to cope, are thinking about suicide or if
you are unsure where to turn for help. The Mental Health Crisis Line is a
free, confidential service for individuals, family and friends. The crisis line
is province-wide, 24 hours a day.

iii. CHANNAL Warm Line: 1-855-753-2560
The Warm Line is a non-emergency, non-crisis telephone support and
referral service. People with lived experience receive training to operate
the service. Open 7 days a week, 11:00 am – 11:00 pm.

iv. Kids Help Phone: 1-800-668-6868 or Text 686868
Kids Help Phone is Canada’s only national service offering professional
counselling, information and referrals 24/7 by phone, Live Chat and the
Always There chat app, through its free, and anonymous service. Young
people can connect in both English and French for the support they need,
in the way they need it most. Open 24 hours a day, 7 days a week.

v. Crisis Text Line: Powered by Kids Help Phone, anyone in need, regardless
of age can text ‘Talk’ to 686868, to speak to a trained crisis responder.
Every texter is connected with a Crisis Responder, a real-life human
being, trained to bring texters from a hot moment to a cool calm through
active listening and collaborative problem-solving. All of our Crisis
Responders are volunteers, donating their time to helping people in
crisis. Open 24 hours a day, 7 days a week.

Community Resources

i. CHANNAL Peer Support Centre- (709) 753-7710
Community agency led by people who live with mental illness/mental
health issues. CHANNAL offers one on one peer support, group peer
support and public education and training. Open Tuesday - Friday from
10:00 am - 4:00 pm. Address: 70 The Boulevard, St. John’s.

ii. Doorways Walk-in Clinic- (709) 752-4903
Doorways provides rapid access to mental health and addictions
counselling services ‘one session at a time’. While most locations offer a
walk-in service, some locations provide same-day, next day, or
appointments by phone. Walk-in counselling services are available
without an appointment or referral. If further counselling is required,
staff will work with you to provide access to additional services and
supports. Doorways is not an emergency service. In an emergency, call
911 or the Mental Health Crisis Line at 1-888-737-4668, or proceed to the
nearest emergency department.

iii. Mobile Crisis Response Team- (709) 737-4668
The Mobile Crisis Response (MCR) Team travels as a team to
assist/intervene with a mental health-related crisis, in a person’s home or
community. The team has significant experience in mental health. In
addition, Mobile Crisis Response are able to accompany other health-care
providers in clients/patient community visits. Accessible from 11:00 am
until 7:00 pm.

iv. Choices for Youth- (709) 754-0446
Choices for Youth is an organization based in St. John’s that serves the
needs of youth. They provide Housing/Housing/Shelter as well as various
support programs for young people ages 16-29. For more information,
please visit Address: 261 Duckworth Street, St.
John’s (with additional housing locations: Shelter: 12-16 Carter’s Hill
Place/ The Lilly (referral required): Bond Street)

v. Community Care Supportive Housing- Eastern Health- (709) 834- 0801
Provides 24 hour supportive lodging to individuals who are 19+ with a
chronic and persistent mental illness. Services include residential and
psychiatric care, case management, and therapeutic recreation. Address:
56 Mineral’s Road, Conception Bay South.

vi. Mental health/Addictions Counselling/Case Management- St. John’s
Provides assessment and therapeutic counselling to individuals of all ages
in the areas of mental health and addiction.
3 West, St. Clare’s (709) 777-5390
LeMarchant House (709) 777-5622
Terrace Clinic (709) 777-3453

vii. Naomi Centre- (709) 579-8641
Naomi Centre is an emergency shelter that offers safe and supportive
temporary housing for women aged 16-30 within a harm reduction
model. Our staff provide supportive counselling services and support is
also provided to former residents of Naomi Centre. We accept self-
referrals or referrals from others including health care providers, family
counselling agencies, government departments, or family and friends of
individuals needing emergency housing (referral required). Address: 4
Patrick Street, St. John’s.

viii. Psychiatric Assessment Unit- Waterford Hospital- (709) 777-3021/3022
Provides psychiatric assessment 24 hours a day, 7 days a week and
inpatient psychiatric care and psychiatrists on call in other regions.
Address: 306 Waterford Bridge Road, St. John’s.

ix. Health Sciences Psychiatric Nurse
Located in the Emergency Department at the Health Sciences Centre
(General Hospital). Emergency Department open 24 hours a day, 7 days a
week. Address: 300 Prince Philip Drive, St. John’s

x. Stella’s Circle- (709) 738-8390
Provides services to adults who face barriers from fully participating in
the community, such as mental health challenges, lack of education, long
periods of unemployment and poverty. Offers residential, community
and correctional-based counselling, supportive housing, and employment
preparation and skills development. Address: 142 Military Road, St. John’s

xi. The Gathering Place- (709) 753-3234
Service centre committed to building community, promoting equality and
providing nourishment for those seeking respite from isolation and
loneliness. Address: 172 Military Road, St. John’s.

xii. THRIVE Community Youth Network- (709)754-0536
Community agency providing educational programming, outreach
services, and youth development opportunities to youth primarily 12 – 24
years. Open Monday – Friday 9:00-4:30 pm. Address: 807 Water Street, St. John’s

xiii. St. John’s Women’s Centre- (709) 753-0220
The St. John’s Status of Women Council in collaboration with MUN School
of Social Work is launching Right Here, Right Now: A Women-centred
Drop-In Counselling program. On Mondays and Tuesdays, from 12-6pm
we will offer brief single session therapy with a women-centred, trauma
informed approach. Drop In available Tuesdays 12:00 pm – 7:00 pm and
Wednesdays 12:00 pm – 5:00 pm. Address: 170 Cashin Avenue Extension,
St. John’s.

f. Source: Resources. (2020, May 1). Student Wellness and Counselling Centre.

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6. Non-traditional Students

Students Older than Average

Students Older than Average (SOTA) helps mature students reach their greatest
potential at Memorial University. SOTA recognizes that sacrifices are often
necessary to attend university as a mature student, and can provide valuable
advice and support. Your student can contact SOTA by email at
or by phone at (709) 864-2158.

i. Source: Your Resource Centres. MUN Students’ Union.

The Childcare Centre

The Childcare Centre programs are designed to provide a happy, relaxed
environment that is conducive to supporting growth in all areas of development:
social, emotional, cognitive, and physical (Student Parents Support). If you or
your student is interested in registering your child for one of their many
programs, please visit their website for more information

i. Source: Student Parents Support. MUN Students’ Union.

The Child Care Subsidy Program and Funding Application

The Child Care Subsidy Program and Funding Application: The Child Care
Subsidy Program is an income-tested program designed to assist families with
the cost of child care fees at regulated child care services. To learn more about
applying, please visit

i. Source: Student Parents Support. MUN Students’ Union.

Provincial Resources for Single Parents

Provincial Resources for Single Parents: The Department of Advanced
Education, Skills and Labour offers many programs and services to single parents.
These include financial benefits and incentives to return to work or school. To
learn more about provincial resources, please visit

i. Source: Student Parents Support. MUN Students’ Union.

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Student Life

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000