C&C working to resolve antivirus software issue - August 1, 2013

C&C is continuing to work with our antivirus vendor - McAfee – to resolve an issue with their software. We will be testing a potential solution early this morning and if all goes well we will deploy it to all McAfee systems later today. In the meantime, we ask that you continue to do the following:

1. If your computer gives you unusual error messages today, please contact the Help Desk at 864-4595 immediately.

2. On no account should you turn your computer off or restart it at any time today until C&C has implemented a solution.

3. Check the C&C website for hourly updates- http://www.mun.ca/cc.

Clients having questions or concerns are encouraged to contact the C&C Service Desk at 864-4595 or help@mun.ca.

Thursday - August 1, 2013 @ 10:09 a.m.:  No updates

Thursday - August 1, 2013 @ 11:09 a.m.: Continuting to work with vendor on a solution.  McAfee has confirmed that Memorial faculty, staff and retirees using the free for home use version will not be affected by this problem.

Thursday - August 1, 2013 @ 12:09 p.m.: Ongoing consultations with vendor to find an solution.  Working with on-campus IT Support staff in various departments to identify affected systems.

Thursday - August 1, 2013 @ 1:09 p.m.: While consultations with McAfee on an automated solution are continuing, C&C has decided to proceed with a manual process for fixing this issue.  C&C's PC Support Group as well as local departmental IT Groups on campus will visit client offices to correct the problem on computers we have recognized as being affected.

Thursday - August 1, 2013 @ 2:15 p.m.: Manual remediation process is ongoing.  Affected clients will have issue addressed by C&C PC Support or local departmental IT Support.

Thursday - August 1, 2013 @ 3:00 p.m.: PC Support groups are continuing to manually address the problem by visiting clients individually.

Thursday - August 1, 2013 @ 4:38 p.m.: Newsline sent to university community at 4:00 p.m. asking that clients on the St. John's campus not turn off or restart their computers this evening.   More updates from C&C in the a.m..

Friday - August 2, 2013 @ 9:30 a.m.: C&C PC Support and departmental IT support groups will continue office visits aimed at fixing this issue.  End of business day target has been set for having issue resolved.  More updates to follow during the day.

Friday - August 2, 2013 @ 11:28 a.m.: Newsline sent to university community with update.  Office visits continuing throughout the day by PC Support staff.

Friday - August 2, 2013 @ 2:20 p.m.: Information coming in from PC support groups around campus indicates that the majority of affected machines have been fixed. C&C Service Desk will be contacting individual clients after 3:00 p.m. today if we feel we may not be able to get to your computer before the end of business day.

Monday - August 5, 2013 @ 9:11 a.m.: C&C will be communicating with local IT support groups on the St. John's campus to confirm that affected computers have been fixed.  Expect a Newsline item later this afternoon with updates.

Monday - August 5, 2013 @ 4:00 p.m.: C&C is pleased to report that this issue has been resolved. We would like clients to leave their computers powered on tonight to allow us to perform complete system scans.  After tonight, please feel free to shut down or restart your PC as ususal.


Information Technology Services

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000