Mobile Device Password Policy FAQ

Q:Why has IT Services implemented passwords on university mobile devices?

A: Primarily to protect any personal information that may be contained on mobile devices as required by the Government of Newfoundland and Labrador ATIPPA legislation. In the event of such a device being lost or stolen, the presence of a secure mobile device password policy will protect any data contained on the device.

Q:What will I see because of the mobile device password policy?
A: The mobile device will lock itself automatically once the security timeout has elapsed (a maximum of 15 minutes). Normally, you do not need to unlock your device to answer phone calls, but you must unlock the device to place an outgoing call.

Q:Can I disable the password requirement?
A: No, this policy is a requirement, and cannot be disabled by the end-user. Please follow the link here to Memorial's Electronic Data Security Policy.

Q:What are the password requirements?
A: Password must be a minimum length of 6 characters, and contain a combination of letters, numbers, and special characters.

Q:Can I adjust the security time out?
A: Yes, the security timeout can be set to apply immediately or delay up to 15 minutes (this is the maximum value).

Q:What happens if I forget my password?
A: IT Services can assist with a password reset, which will require that the device be reset to default factory settings.

Q:What happens if I get my password wrong 10 times in a row?
A: If the device sees 10 failed attempts in a row, the device will reset to the factory default settings, erasing all content and custom configuration from the device.

It is recommended that you perform regular back ups of your device. A "Back Up" will allow you to easily restore the custom configuration, contacts, and other content on your device in the event of a reset.


FUEL Mobile
Tel: 1-866-570-0505

ITS Service Desk
Tel: 864-4595


Information Technology Services

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000