FAQ

How to...

There are two choices when buying a new University computer:

  • Buying from IT Procurement or
  • Buying from a different source

Buying from IT Procurement

  • Go to http://www.mun.ca/itprocurement and choose from the options available
  • Submit your items in the cart and a quote will be emailed to you
  • Have your department secretary process the quote from the correct account
  • The computer will be delivered to the ECS office. We will open a ticket when it arrives and ask what software you would like to have installed. Once the software is installed we will notify you to come and pick up your computer. If you need help getting everything connected, we would be happy to help.

Buying from a different source

  • Find the computer that you would like to purchase – there are some restrictions as to what can be added to the Engineering network. You must have a ‘Pro’ version of the Windows OS – not a ‘Home’ version.
  • If the computer price is greater than $1000, then you will need to get 3 quotes for this computer (or a comparable computer) from 3 separate sources. One of these sources must be from IT Procurement.
  • Once you have the quotes (or if the computer is not over $1000), you can proceed with the purchase. It will be up to you and your department as to how the invoice is paid.
  • When the computer arrives, you will need to open a ticket with ECS to have the software installed. Once the software is installed we will notify you to come and pick up your computer. If you need help getting everything connected, we would be happy to help.

Please note: All laptop computers that are purchased with University funds MUST have bitlocker encryption enabled or McAfee Endpoint Encryption (MEE) software installed. ECS will ensure that this is completed during the setup of the laptop.

When ECS sets up a new computer, we require a help ticket that includes a list of software to be installed. The table below is a starting point for users. It gives a list of commonly requested software and the associated costs.

 

APPLICATIONLICENSE TYPECOSTPURCHASE METHODCOMMENTSPCMac
Adobe Acrobat ProSingle User$115IT Procurement✔✔
AnsysAcademic/Network✔✖
ArcGISAcademic/Network✔✖
AutoCADAcademic/Network✔✔
MapleAcademic/Network$118CPC✔✔
MATLABAcademic/Network✔✔
MATLABStudent StandaloneFree✔✔
McAfee Disk EncryptionUniversity-wideSupplied✔✔
McAfee VirusScanUniversity-wideSupplied✔✔
Microsoft ExchangeUniversity-wideSupplied✔✔
Microsoft OfficeUniversity-wideSupplied✔✔
Microsoft ProjectSingle UserImagine (formerly Dreamspark)Imagine accounts can be requested by opening a support ticket with ECS✔✖
Microsoft VisioSingle UserFreeImagine (formerly Dreamspark)Imagine accounts can be requested by opening a support ticket with ECS✔✖
MinitabAcademic/Network✔✔
MinitabSingle User$30/yearCPC✔✔
RhinocerosAcademic/Network✔✔
SolidWorksAcademic/Network✔✖
SolidWorksStudent StandaloneRequested by opening a support ticket with ECS✔✖
CIVIL-SPECIFIC APPLICATIONS      
AbaqusAcademic/Network (Limited)✔✖
Design ExpertAcademic/Network✔✖
SframeAcademic/Network✔✖
Structure PointAcademic/Network✔✖
ECE-SPECIFIC APPLICATIONS      
EclipseFreewareSupplied✔✔
JavaFreewareSupplied✔✔
LabviewAcademic/Network✔✖
Mozilla FirefoxFreewareSupplied✔✔
MultiSimAcademic/Network✔✖
PuttyFreewareSupplied✔✔
PythonFreeware✔✔
Visual ParadigmFreeware✔✔
VLCFreewareSupplied✔✔
WinSCPFreewareSupplied✔✖
MECHANICAL-SPECIFIC APPLICATIONS      
Aspen HYSYSAcademic/Network✔✖
Design ExpertAcademic/Network✔✖
Engineering Equation SolverAcademic/Network✔✖
Flow 3-DAcademic/Network✔✖
Flow 3-DResearch$1000 USDECS✔✖
MastercamAcademic/Network✔✖
ONAE-SPECIFIC APPLICATIONS      
AbaqusAcademic/Network (Limited)✔✖
Aspen HYSYSAcademic/Network✔✖
DelftshipAcademic/Network (Limited)✔✖
Design ExpertAcademic/Network✔✖
FlexComAcademic/Network✔✖
Flow 3-DAcademic/Network✔✖
Flow 3-DResearch$1000 USDECS✔✖
GHSAcademic/Network✔✖
LS-DYNAAcademic/Network✔✖
MultiSurfAcademic/Network✔✖
NavCadAcademic/Network✔✖
PoisidenAcademic/Network✔✖
PROCESS-SPECIFIC APPLICATIONS      
@RiskAcademic/Network✔✖
AbaqusAcademic/Network✔✖
Aspen HYSYSAcademic/Network✔✖
Design ExpertAcademic/Network✔✖
FLACSAcademic/Network✔✖
HSC ChemistryAcademic/NetworkLimited licenses available✔✖
HuginAcademic/Network✔✔
LabviewAcademic/Network✔✖
LoopProAcademic/Network✔✖
LS-DYNAAcademic/Network✔✖
MastercamAcademic/Network✔✖
NavCadAcademic/Network✔✖
OLIAcademic/NetworkLimited licenses available✔✖
PetrelAcademic/Network✔✖
PVTSimAcademic/Network✔✖
UT ChemAcademic/Network✔?
VMG SimAcademic/Network✔✖

When ECS sets up a new computer, we require a help ticket that includes a list of software to be installed. The table below is a starting point for users. It gives a list of commonly requested software and the associated costs.

 

APPLICATIONLICENSE TYPECOSTPURCHASE METHODCOMMENTSPCMac
Adobe Acrobat ProSingle User$115IT Procurement✔✔
AnsysAcademic/Network✔✖
ArcGISAcademic/Network✔✖
AutoCADAcademic/Network✔✔
MapleAcademic/Network$118CPC✔✔
MATLABAcademic/Network✔✔
MATLABStudent StandaloneFree✔✔
McAfee Disk EncryptionUniversity-wideSupplied✔✔
McAfee VirusScanUniversity-wideSupplied✔✔
Microsoft ExchangeUniversity-wideSupplied✔✔
Microsoft OfficeUniversity-wideSupplied✔✔
Microsoft ProjectSingle UserImagine (formerly Dreamspark)Imagine accounts can be requested by opening a support ticket with ECS✔✖
Microsoft VisioSingle UserFreeImagine (formerly Dreamspark)Imagine accounts can be requested by opening a support ticket with ECS✔✖
MinitabAcademic/Network✔✔
MinitabSingle User$30/yearCPC✔✔
RhinocerosAcademic/Network✔✔
SolidWorksAcademic/Network✔✖
SolidWorksStudent StandaloneRequested by opening a support ticket with ECS✔✖
CIVIL-SPECIFIC APPLICATIONS      
AbaqusAcademic/Network (Limited)✔✖
Design ExpertAcademic/Network✔✖
SframeAcademic/Network✔✖
Structure PointAcademic/Network✔✖
ECE-SPECIFIC APPLICATIONS      
EclipseFreewareSupplied✔✔
JavaFreewareSupplied✔✔
LabviewAcademic/Network✔✖
Mozilla FirefoxFreewareSupplied✔✔
MultiSimAcademic/Network✔✖
PuttyFreewareSupplied✔✔
PythonFreeware✔✔
Visual ParadigmFreeware✔✔
VLCFreewareSupplied✔✔
WinSCPFreewareSupplied✔✖
MECHANICAL-SPECIFIC APPLICATIONS      
Aspen HYSYSAcademic/Network✔✖
Design ExpertAcademic/Network✔✖
Engineering Equation SolverAcademic/Network✔✖
Flow 3-DAcademic/Network✔✖
Flow 3-DResearch$1000 USDECS✔✖
MastercamAcademic/Network✔✖
ONAE-SPECIFIC APPLICATIONS      
AbaqusAcademic/Network (Limited)✔✖
Aspen HYSYSAcademic/Network✔✖
DelftshipAcademic/Network (Limited)✔✖
Design ExpertAcademic/Network✔✖
FlexComAcademic/Network✔✖
Flow 3-DAcademic/Network✔✖
Flow 3-DResearch$1000 USDECS✔✖
GHSAcademic/Network✔✖
LS-DYNAAcademic/Network✔✖
MultiSurfAcademic/Network✔✖
NavCadAcademic/Network✔✖
PoisidenAcademic/Network✔✖
PROCESS-SPECIFIC APPLICATIONS      
@RiskAcademic/Network✔✖
AbaqusAcademic/Network✔✖
Aspen HYSYSAcademic/Network✔✖
Design ExpertAcademic/Network✔✖
FLACSAcademic/Network✔✖
HSC ChemistryAcademic/NetworkLimited licenses available✔✖
HuginAcademic/Network✔✔
LabviewAcademic/Network✔✖
LoopProAcademic/Network✔✖
LS-DYNAAcademic/Network✔✖
MastercamAcademic/Network✔✖
NavCadAcademic/Network✔✖
OLIAcademic/NetworkLimited licenses available✔✖
PetrelAcademic/Network✔✖
PVTSimAcademic/Network✔✖
UT ChemAcademic/Network✔?
VMG SimAcademic/Network✔✖

To set up a video conference, you will need to:

1. Set up a date and time with the other parties.

2. Book a video conference room / or video conference equipment.

  • Rooms can be booked through the department secretaries. The attached document outlines the equipment that is available in each of the meeting rooms in the SJ Carew building.
  • Meeting Rooms

3. Engage CITL to help set up the equipment (if required). They will need at least one week of advance notice to ensure that the resources are available.

Labnet accounts can be set up by going to https://www.cs.mun.ca/labnet/login.html and following the instructions on the page.

In order to use the LabNet computers (like in EN3000), you will need to have a LabNet account. This account can be created in the ECS Office (EN3020) or at the Computing Support Desk located in The Commons.

 

Where can I save my files?

All student LabNet accounts come with network storage space to save your files. This space is accessible as H: on the computers. The My Documents folder on LabNet computers is mapped to H: so any files that are saved to My Documents will be saved to the network. Do not save any files on C: as these drives will not retain the files after you log out.

 

How much does it cost to print?

LabNet costs $.05 per sheet of 8.5×11 (letter). Color printing is $.35 per 8.5×11 per sheet.

 

How do I pay for printing?

Adding money to your LabNet account is a two stage process. First you add money to your student card (MunLife Account) and then you transfer money to your LabNet account.

 

1. Adding money on your student card
Money can be added to your student card at the OneCard stations in the Library. They are located in the middle of the main lobby attached to the pillar or next to the Copy Services desk.

 

2. Transferring money from your student card to your LabNet account
Go to https://webtools.cs.mun.ca and login to your LabNet account. Under the User Menu, choose ‘Printing Acct Transfer.’

labnet1

You will see your balance on your student card (“Mun Account Balance”) and on your LabNet account.

To transfer money, type in the amount you would like to move and click “Transfer.”

labnet2

Once the money is on your LabNet account you will be able to print. The cost of the printouts will be automatically debited from your LabNet account.

If Outlook is able to send mail but not receive mail, try the following:

  • Go to http://my.mun.ca
  • Login and click on the Home tab, top of the page
  • Click button My.Mun.ca
  • Under the My Profile channel, click on the link for “Manage My Email Addresses”
  • Clear the check mark located under the padlock icon for the email address
  • Click the ‘Save my changes’ button and click ‘OK’ to the verification prompt

If you are still having problems, please contact the Main MUN helpline at: 709-864-4595.

Software

1. Go to http://www.autodesk.com/education/free-software/all

 

2. Click on one of the products that you are interested in. Click ‘Create Account.’

autocad1

 

 

 

 

 

 

 

 

 

3. Fill in the form as required. You will create your own Autodesk ID. Click ‘Next’.

autocad2

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

4. Sign in using your AutodeskID and password. You will need to activate the id with an email that is sent to you from Autodesk.

autocad3

 

5. Follow the instructions on downloading the individual applications. Serial numbers and product keys will be emailed to your mailbox.

<

 
Memorial has a university-wide license for MATLAB

Available Programs

  • MATLAB
  • Simulink

Available Toolboxes

  • Simulink
  • Bioinformatics Toolbox
  • Control System Toolbox
  • Curve Fitting Toolbox
  • Data Acquisition Toolbox
  • DSP System Toolbox
  • Image Processing Toolbox
  • Instrument Control Toolbox
  • Optimization Toolbox
  • Parallel Computing Toolbox
  • Signal Processing Toolbox
  • Simscape
  • Simscape Multibody
  • Simulink Control Design
  • Stateflow
  • Statistics and Machine Learning Toolbox
  • Symbolic Math Toolbox
  • Communications System Toolbox
  • Computer Vision System Toolbox VP
  • Database Toolbox DB
  • Embedded Coder EC
  • Fuzzy Logic Toolbox FL
  • Global Optimization Toolbox GD
  • Image Acquisition Toolbox IA
  • LTE System Toolbox LS
  • Mapping Toolbox MG
  • MATLAB Coder ME
  • MATLAB Compiler CO
  • MATLAB Compiler SDK MJ
  • MATLAB Report Generator MR
  • Model Predictive Control Toolbox MP
  • Neural Network Toolbox NN
  • OPC Toolbox OT
  • Partial Differential Equation Toolbox PD
  • Phased Array System Toolbox AR
  • Robotics System Toolbox RO
  • Robust Control Toolbox RC
  • SimBiology SB
  • Simscape Driveline LD
  • Simscape Electronics SN
  • Simscape Fluids SH
  • Simscape Power Systems PS
  • Simulink 3D Animation VR
  • Simulink Coder RT
  • Simulink Real-Time XP
  • Spreadsheet Link EL
  • System Identification Toolbox ID
  • Vehicle Network Toolbox VN
  • Wavelet Toolbox WA

SolidProfessor provides online engineering courses to supplement class material. It has learning material for Solidworks, AutoCAD, MatLab and ANSYS. SolidProfessor can be accessed on the computers in EN3000, EN3029 and the Help Centre (EN3076).

Solidworks student licenses are available to MUN Engineering undergraduate students. Please submit a help ticket if you would like access.

Minitab yearly subscriptions are available from IT Procurement for $35. Go to http://www.mun.ca/itprocurement/products/Software_Licenses/stats.php to place an order.

Microsoft Imagine is a collection of software design and development tools that are provided at no charge to currently enrolled FEAS students. Please submit a help ticket if you would like access.

ANSYS Student is an introductory software package for engineering students who are interested in learning the fundamentals of simulation while gaining exposure to our state-of-the-art ANSYS Workbench simulation workflow, pre-processing, post-processing and solver products.

The renewable six-month product license is free and can be downloaded and used by students anywhere in the world. It provides access to versions of ANSYS® Multiphysics™, ANSYS® CFD™, ANSYS® Autodyn®, ANSYS® Workbench™, ANSYS® DesignModeler™ and ANSYS® DesignXplorer™ that are limited only in the size of the problems that can be solved. The product can be installed on any supported MS Windows 64-bit machine.

ANSYS Student is an Educational License for personal educational purposes. The analysis work performed with ANSYS Student must be non-proprietary, and the product may not be used for competitive analysis (such as benchmarking) or for any commercial work.

Visit the ANSYS Student Product webpage to:

  • Learn more about the capabilities, etc.
  • Download the software
  • Get installation instructions

Printers

Printing securely on the Xerox printers is a fairly simple process:

  1. Go to ‘Print Options’ on the print dialog.
  2. Click on the ‘Properties’ button
  3. Choose Job Type ‘Secure Print’
  4. Enter a Passcode

When you go to the printer, find your job by hitting the Job Status button and going to the Secure Jobs tab. Click on your job and it will ask you for your passcode. Once you have entered it, you must click on your job again and select ‘Release’.

 

xerox-print

The following link has a series of training videos for the Xerox printers:

http://www.support.xerox.com/pages/ctrain/5800_en/5800.html

Students

Easily accessible printers for LabNet accounts can be found in:

LabNet printers can also be found in:

  • Department Home Rooms

For non-LabNet printing, the Xerox printer in the ECS Office (EN3020) will print from a USB stick. The cost is 3 cents per page and scanning is free. You pay by swiping your student card. The money is deducted from your printing account.

If there are issues with any of the printers, please let ECS know by submitting a support ticket. Twentynt toner and paper can be received from the ECS office (EN3020).

 

Faculty / Staff

There are two Faculty printers found in:

  • EN3002
  • EN4002A

Faculty and Staff members require a code to use these printers. If you need a code, please submit a support ticket.

ECS supports and supplies paper and toner for the following printers:

  • All Xerox workstations (all Engineering locations)
  • In all classrooms and teaching labs
  • In the Department home rooms

We do not supply toner and paper for the individual grad rooms. It is up to the graduate supervisor to supply these materials.

If you are in a supported room, please submit a help ticket or come by EN3020 during office hours and we will help you out.

Vendor Support

Sitebuilder

1. Select the appropriate website location under the ‘ Modern Responsive‘ drop-down menu.

drop-down-select

 

2. Click ‘ Content‘ in the main Site Builder menu.

content

3. Locate and click the folder where you would like the file to be saved.

 

4.1 Under ‘ Current Section Actions,’ click the ‘ Upload File From Your Computer‘ tab.

currrent-section-actions

 

4.2. Click ‘ Choose File.’ Locate the file on your computer.

currrent-section-actions-choose-file

 

4.3 Once you’ve located and selected the file you want to upload, click ‘ Upload File From Your Computer.’

currrent-section-actions-upload-file

If the file uploaded successfully, you will see it in the bottom of the ‘ Published Content‘ section. (If the file is too large, you will receive an error message.)

 

5. Click the ‘ View‘ icon next to the file to open it in a new browser window. view-icon When the window opens, copy the URL.

 

6. In Site Builder, navigate to the page where you want to add a link and click the ‘ Edit Page‘ icon. edit-icon

 

7. Use your mouse cursor to highlight the text you wish to transform into a link.

 

8. Click the ‘ Insert/Edit Link‘ icon. link-icon

 

9. A small pop-up window will appear. Paste the URL you just copied to the ‘ Link URL / Email‘ field and select ‘ Open in new window (_blank)‘ from the ‘ Target‘ field. Click ‘ Update.’ The pop-up window will close.

insert-edit-link-red

 

10. Click the ‘ Publish‘ button to save your changes.

 

Note:

If a file you have previously uploaded and linked is updated, it isn’t necessary to go through steps 5-10 again, provided you simply want to replace the old file with the updated one. To do this, give the updated file (on your computer) the same file name as the one you want to replace in Site Builder. Delete the old file by clicking the ‘ Delete‘ icon. trash-icon Upload the updated file from your computer using steps 1-4.3. Refresh your browser and view the file to make sure the changes have taken effect.

Find the Page in Site Builder

There are two ways to do this:

1. When viewing the website, scroll to the bottom of the page that needs to be updated. Click the ‘ Last Updated‘ link.

last-updated-link

OR...

2. Locate the page you want to edit in Site Builder by examining the URL. For example: http://www.mun.ca/engineering/civil/undergraduate/getinvolved.php This URL shows that Civil’s ‘ Get Involved‘ page (‘ getinvolved.php‘) is located in the ‘ Undergraduate‘ Site Builder folder of the Civil website.

Once you’ve located the page you want to edit, click the ‘Edit Page‘ icon. edit-icon

 

Make Edits

When you open the page you want to edit in Site Builder, you’ll see a screen similar to the one below:

make-edits-sb2

 

Use the editable text area to make the desired changes. When finished, click the ‘ Publish‘ button.

publish-button

Refresh your browser and view the page to make sure the changes have taken effect.

Contact

Faculty of Engineering and Applied Science

230 Elizabeth Ave

St. John's, NL A1B 3X9 CANADA

Tel: (709) 864-2530

Fax: (709) 864-2552

becomestudent@mun.ca