FAQ

How to...

There are two choices when buying a new University computer:

  • Buying from IT Procurement or
  • Buying from a different source

Buying from IT Procurement

  • Go to www.mun.ca/itprocurement and choose from the options available
  • Submit your items in the cart and a quote will be emailed to you
  • Have your department secretary process the quote from the correct account
  • The computer will be delivered to the ECS office. We will open a ticket when it arrives and ask what software you would like to have installed. Once the software is installed we will notify you to come and pick up your computer. If you need help getting everything connected, we would be happy to help.

Buying from a different source

  • Find the computer that you would like to purchase – there are some restrictions as to what can be added to the Engineering network. You must have a ‘Pro’ version of the Windows OS – not a ‘Home’ version.
  • If the computer price is greater than $1000, then you will need to get 3 quotes for this computer (or a comparable computer) from 3 separate sources. One of these sources must be from IT Procurement.
  • Once you have the quotes (or if the computer is not over $1000), you can proceed with the purchase. It will be up to you and your department as to how the invoice is paid.
  • When the computer arrives, you will need to open a ticket with ECS to have the software installed. Once the software is installed we will notify you to come and pick up your computer. If you need help getting everything connected, we would be happy to help.

Please note: All laptop computers that are purchased with University funds MUST have bitlocker encryption enabled or McAfee Endpoint Encryption (MEE) software installed. ECS will ensure that this is completed during the setup of the laptop.

To set up a video conference, you will need to:

1. Set up a date and time with the other parties.

2. Book a video conference room / or video conference equipment.

  • Rooms can be booked through the department secretaries. The attached document outlines the equipment that is available in each of the meeting rooms in the SJ Carew building.
  • Meeting Rooms

3. Engage CITL or ECS to help set up the equipment or provide an online meeting space (if required). They will need at least one week of advance notice to ensure that the resources are available.

Printers

Printing securely on the Xerox printers is a fairly simple process:

  1. Go to ‘Print Options’ on the print dialog.
  2. Click on the ‘Properties’ button
  3. Choose Job Type ‘Secure Print’
  4. Enter a Passcode

When you go to the printer, find your job by hitting the Job Status button and going to the Secure Jobs tab. Click on your job and it will ask you for your passcode. Once you have entered it, you must click on your job again and select ‘Release’.

 

xerox-print

The following link has a series of training videos for the Xerox printers:

www.support.xerox.com/pages/ctrain/5800_en/5800.html

Students

Easily accessible printers for LabNet accounts can be found in:

LabNet printers can also be found in:

  • Department Home Rooms

For non-LabNet printing, the Xerox printer in the ECS Office (EN3020) will print from a USB stick (PDF files only). The cost is 3 cents per page and scanning is free. You pay by swiping your student card. The money is deducted from your printing account.

If there are issues with any of the printers, please let ECS know by submitting a support ticket. Toner and paper can be received from the ECS office (EN3020).

 

Faculty / Staff

There are two Faculty printers found in:

  • EN3002
  • EN4002A

Faculty and Staff members require a code to use these printers. If you need a code, please submit a support ticket.

ECS supports and supplies paper and toner for the following printers:

  • All Xerox workstations (all Engineering locations)
  • All classrooms and teaching labs
  • All Department home rooms

We do not supply toner and paper for the individual grad rooms. It is up to the graduate supervisor to supply these materials.

If you are in a supported room, please submit a help ticket or come by EN3020 during office hours and we will help you out.

Vendor Support

  • Go to www.dell.com/support/incidents/ca/en/cabsdt1/phone/tagchange
  • Enter the tag number found on the back of the computer.
  • Once you enter the tag number, you are sent to a webpage which tells you if your computer is still under warranty and to call technical support at 1-866-362-5350 with your Express Service Code number.

Sitebuilder

1. Select the appropriate website location under the ‘ Modern Responsive‘ drop-down menu.

drop-down-select

 

2. Click ‘ Content‘ in the main Site Builder menu.

content

3. Locate and click the folder where you would like the file to be saved.

 

4.1 Under ‘ Current Section Actions,’ click the ‘ Upload File From Your Computer‘ tab.

currrent-section-actions

 

4.2. Click ‘ Choose File.’ Locate the file on your computer.

currrent-section-actions-choose-file

 

4.3 Once you’ve located and selected the file you want to upload, click ‘ Upload File From Your Computer.’

currrent-section-actions-upload-file

If the file uploaded successfully, you will see it in the bottom of the ‘ Published Content‘ section. (If the file is too large, you will receive an error message.)

 

5. Click the ‘ View‘ icon next to the file to open it in a new browser window. view-icon When the window opens, copy the URL.

 

6. In Site Builder, navigate to the page where you want to add a link and click the ‘ Edit Page‘ icon. edit-icon

 

7. Use your mouse cursor to highlight the text you wish to transform into a link.

 

8. Click the ‘ Insert/Edit Link‘ icon. link-icon

 

9. A small pop-up window will appear. Paste the URL you just copied to the ‘ Link URL / Email‘ field and select ‘ Open in new window (_blank)‘ from the ‘ Target‘ field. Click ‘ Update.’ The pop-up window will close.

insert-edit-link-red

 

10. Click the ‘ Publish‘ button to save your changes.

 

Note:

If a file you have previously uploaded and linked is updated, it isn’t necessary to go through steps 5-10 again, provided you simply want to replace the old file with the updated one. To do this, give the updated file (on your computer) the same file name as the one you want to replace in Site Builder. Delete the old file by clicking the ‘ Delete‘ icon. trash-icon Upload the updated file from your computer using steps 1-4.3. Refresh your browser and view the file to make sure the changes have taken effect.

Find the Page in Site Builder

There are two ways to do this:

1. When viewing the website, scroll to the bottom of the page that needs to be updated. Click the ‘ Last Updated‘ link.

last-updated-link

OR...

2. Locate the page you want to edit in Site Builder by examining the URL. For example: http://www.mun.ca/engineering/civil/undergraduate/getinvolved.php This URL shows that Civil’s ‘ Get Involved‘ page (‘ getinvolved.php‘) is located in the ‘ Undergraduate‘ Site Builder folder of the Civil website.

Once you’ve located the page you want to edit, click the ‘Edit Page‘ icon. edit-icon

 

Make Edits

When you open the page you want to edit in Site Builder, you’ll see a screen similar to the one below:

make-edits-sb2

 

Use the editable text area to make the desired changes. When finished, click the ‘ Publish‘ button.

publish-button

Refresh your browser and view the page to make sure the changes have taken effect.

Contact

Faculty of Engineering and Applied Science

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000