Cancelled travel

I cancelled/postponed travel and incurred change fees. Will the university reimburse me? What is the process?

The first step for all canceled or rebooked travel that has incurred fees is to make a travel insurance claim with your provider (purchased insurance or credit card insurance). The Canadian government is advising against non-essential travel abroad https://travel.gc.ca/travelling/advisories. This information may support a request for a full refund through your insurance.

Once you have a decision on your claim from the insurance company, inform your coordinator (students) or unit head (employees) who can ensure the information is communicated and, if necessary, advise on next steps.

What should I do about travel booked through tri-council funding?

NSERC, SSHRC and CIHR are aware that the rapidly changing situation involving COVID-19 may have an impact on researchers with plans to travel for meetings or other research-related activities.

The agencies confirm reimbursement of non-refundable travel fees from agency funds is acceptable, considering the impacts of COVID-19. This applies to travel for both principal investigators and research personnel when cancellation occurs as described above.
Please note, given the uncertainty of the situation with COVID-19, the agencies suggest anyone travelling for agency-funded research consider purchasing either cancellation insurance or tickets that are at least partially refundable. In this specific situation, some additional cost could still be viewed as economical if it allows for partial or full reimbursement/credit in the event of cancellation.

If you have any questions, please contact Melissa Squires, manager of research accounting, Financial and Administrative Services at smelissa@mun.ca.

Can cancelled travel be covered by grants (all grants, not just NSERC) if we can’t get a refund?

Call your travel insurance policy provider (purchased insurance or credit card insurance) to inquire about cancelling your travel. The Canadian government is advising against non-essential travel abroad and this information may support a request for a full refund through your insurance.

Once you have advice on your potential claim from the insurance company, inform your coordinator (students) or unit head (employees) who can ensure the information is communicated and, if necessary, advise on next steps.

My airline will only give me credit in my name to use at a later date but it is unlikely I will be travelling for work/school again. What do I do?

Call your travel insurance policy provider (purchased insurance or credit card insurance) to inquire. The Canadian government is advising against non-essential travel abroad https://travel.gc.ca/travelling/advisories and this information may support a request for a full refund.

Once you have advice on your potential claim from the insurance company, inform your coordinator (students) or unit head (employees) who can ensure the information is communicated and, if necessary, advise on next steps.

I booked non-refundable accommodations (hotel/airbnb) - what do I do?

Many hotels and AirBnB hosts are currently refunding trips that are required to be cancelled due to specific COVID-19 issues. Contact your hotel directly or visit www.airbnb.ca for more information.

Contact

COVID-19

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000