Student health and wellness

What are the Student Wellness and Counselling Centre’s current hours of operation?

The Student Wellness and Counselling Centre (SWCC) continues to remain open and staff are providing services to students via telephone and virtual session, with the exception of some physician or nurse appointments.

Hours of operation: 8:30 am – 4:30 pm, Monday-Friday

NOTE: Do not present in person to the Student Wellness and Counselling Centre.
If you are experiencing a cough, fever, difficulty breathing, and have travelled outside the province or have had contact with someone who has the COVID-19 virus. Students with COVID-19 questions and concerns should visit www.811healthline.ca or call 811 directly.


I have a scheduled appointment with a physician and/or nurse at the Student Wellness and Counselling Centre coming up. Will it go ahead?

Yes, all appointments will proceed as scheduled, however there are some important changes for physician and nurse appointments.

If you have a previously scheduled appointment you will be contacted over the phone by the SWCC before your appointment time to determine if you need an in-person appointment. In the majority of circumstances, the SWCC will conduct appointments via telephone or by virtual session. If it is determined that you need an in-person physician appointment, you will be given a time and instructions for the appointment. In all cases you will be contacted over the phone by SWCC prior to your appointment time.


How do I book an appointment with a physician and/or nurse?

To book an appointment with a physician or nurse please email swccfrontdesk@mun.ca  or use the HealthMyself online scheduling system (if you already have an account).


Do I need to talk to a physician to get a refill on my current medical prescription?

Pharmacists in the province have the ability to refill or renew some prescriptions. You can contact your pharmacist directly to renew current prescriptions with refills left. Please check with your pharmacist first to see if your prescription can be extended. If the prescription cannot be refilled please set up an appointment with a physician.


How do I book an appointment with a counsellor?

To book an appointment with a counsellor please email swccwellness@mun.ca.


I have a scheduled counselling appointment at the Student Health and Wellness Centre. Will it go ahead?

Yes, all appointments will proceed as scheduled. A counsellor will connect with you via email, telephone or virtual session for your appointment.


I am feeling stressed and anxious, what online and community supports are available?

A reminder to all students that the Student Wellness and Counselling Centre (SWCC) website offers a number of online and phone-based community mental health and wellness supports. Please refer to the detailed list of resources if you need remote support.

Students with urgent mental health concerns should avail of the following community-based services:

  • 24-hour mental health crisis line: (709) 737-4668 (local) or 1-888-737-4668 (province-wide).

  • Mobile Crisis Response Team: 1-888-737-4668 St. John’s Region.

  • 24 hour Walk-in Psychiatric Assessment Unit at the Waterford Hospital Site on Waterford Bridge Road: (709) 777-3021 or (709) 777-3022.

Grenfell students: You may also access the on-line resources listed above or visit Counselling and Psychological Services online resources. If you’re in Corner Brook and have an urgent mental health issue, you can also avail of:

  • Doorways Walk-In Clinic: 35 Boone’s Road, (709) 634-4506. Hours: Mondays 9-4:30 p.m.; Tuesdays 1-9 p.m.; Thursdays 9-4:30 p.m.


I am a student and work on campus, do I still report for work?

If you are a student working on-campus please be in touch with your direct supervisor to confirm arrangements for the rest of the semester. Updated 4:40 p.m., March 17.


I have questions related to my Health and Dental insurance coverage?


Grenfell students: The GCSU also provides coverage through Greenshield. The websites listed above are applicable.


I am a student who receives academic accommodations support for my disability from the Blundon Centre or another campus coordinating centre. Will my accommodations continue to be facilitated if classes are delivered remotely?

Campus will remain open and services will continue to be provided. If you have specific issues or challenges in converting your studies to a remote environment please contact your respective campus coordinating centre:


I am in distress as my family in my home province or country are being negatively affected by the ongoing COVID-19 pandemic, how can I get support?

A reminder to all students that the Student Wellness and Counselling Centre (SWCC) website offers a number of online and phone-based community mental health and wellness supports. Please refer to the detailed list of resources if you need remote support.
Students with urgent mental health concerns should avail of the following community-based services:

  • 24-hour mental health crisis line: (709) 737-4668 (local) or 1-888-737-4668 (province-wide).
  • Mobile Crisis Response Team: 1-888-737-4668 St. John’s Region.
  • 24 hour Walk-in Psychiatric Assessment Unit at the Waterford Hospital Site on Waterford Bridge Road: (709) 777-3021 or (709) 777-3022


Grenfell students: You may also access the on-line resources listed above. If you’re in Corner Brook and have an urgent mental health issue, you can also avail of:

  • Doorways Walk-In Clinic: 35 Boone’s Road, (709) 634-4506. Hours: Mondays 9-4:30 p.m.; Tuesdays 1-9 p.m.; Thursdays 9-4:30 p.m.


I do not have data on my phone, can I get access to phones on campus?

Various support offices including the student unions can and will provide students access to phones.

Wifi networks are also available throughout the university should students be using apps or technology that requires internet connection. The list of networks is available on the IT Services website.


I have no symptoms and have not travelled, should I wear a mask to class and when I am in public?

Public Health Canada provides this guidance about preventing the spread of the virus:

Wearing masks:

If you are a healthy individual, the use of a mask is not recommended for preventing the spread of COVID-19.
Wearing a mask when you are not ill may give a false sense of security. There is a potential risk of infection with improper mask use and disposal. They also need to be changed frequently.


However, your health care provider may recommend you wear a mask if you are experiencing symptoms of COVID-19 while you are seeking or waiting for care. In this instance, masks are an appropriate part of infection prevention and control measures. The mask acts as a barrier and helps stop the tiny droplets from spreading when you cough or sneeze.

For more information, visit the Public Health Canada website regarding COVID-19 prevention and risks.


I do not have MCP. If I get COVID-19, will my emergency foreign health insurance pay for it?

Students and dependants covered by Memorial’s Guard Me policy should review the Guard Me FAQs (in particular #2) linked here: Travelling to Canada FAQs.

Contact

COVID-19

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000