For staff

Thank you for your patience and support as we continue to work together and maintain our commitment to support students, faculty and staff. For detailed information on critical functions, remote work and other human resources issues, please consult the latest employee updates.

As this situation is changing quickly, please check back regularly for updated content.


I am feeling anxious and experiencing challenges related to the COVID-19 pandemic. Are there any resources available to help me?

Feeling stress and uncertainty during this time is understandable. The university encourages employees feeling stress to avail of resources such as the Employee Assistance Program (EAP). The EAP by Shepell.fgi, is a comprehensive, confidential service available to Memorial employees, retirees and their immediate family members (provided they are also covered under the university's health plan) at no cost, 24 hours a day, seven days a week.

Individuals with urgent mental health concerns should avail of one of the following community-based services:
• 24-hour mental health crisis line: (709) 737-4668 (local) or 1-888-737-4668 (province-wide).
• Mobile Crisis Response Team: 1-888-737-4668 St. John’s Region.
• 24-hour Walk-in Psychiatric Assessment Unit at the Waterford Hospital Site on Waterford Bridge Road: (709) 777-3021 or (709) 777-3022.
• A Doorways Clinic - locations throughout the province. Updated March 20

I have questions about COVID-19. Where should I go for reliable information?

Individuals with COVID-19 questions and concerns should visit or call 811 directly or visit the Government of Newfoundland and Labrador COVID-19 website. Updated May 8

Who do I contact for HR assistance?

Members of the university community requiring urgent HR assistance should email Human Resources is prioritizing and responding to requests as quickly as possible; however, response times are delayed.  Updated March 20

If I have not been deemed critical, does this mean I am off work for the remainder of the COVID-19 pandemic?

As this is an evolving situation, positions and individuals deemed critical can change. Managers should now be engaging with all staff to determine work that can be completed remotely. While the university has placed an emphasis on critical functions in the short term, units are encouraged to use this time to engage all staff wherever feasible. In some instances, work performed from home may look similar to the work performed during regular operations. In other instances, work performed remotely may look different as units undertake new projects, respond to emerging issues or conduct planning during this period. Please see the April 28 update for more information. Updated May 8

Will I be required to perform different or additional duties during the COVID-19 pandemic?

In the event that critical university services are not being met, the university may ask employees to take on different or additional duties. Updated March 20

I have been deemed critical and am working from home. Is there anything that I should keep in mind?

All faculty and staff at home should stay safe and stay connected. Employees must ensure managers have their contact information and must check their email daily for updates. Employees can access their email online through webmail.

Your privacy obligations continue and requirements under the university’s privacy policy and procedures remain in place while working remotely.
1. Use the tools and technologies being recommended for working remotely.
2. Use your Memorial University email account, not personal accounts, for conducting university business.
3. Use encrypted storage devices that require a password.
4. Avoid using CDs and DVDs to store university information as they can be lost or copied.
5. Laptops should be full-disk encrypted so data cannot be accessed if the laptop is lost or stolen.
6. Remove university information from personal computers (if using), laptops, hard drives and other storage devices when no longer in use.
7. Ensure your work-related discussions about confidential matters are not overheard by people not authorized to know the information.
8. Keep university records in paper/hard copy format out of view of people not authorized to view them; have a file or box to keep them secure.
9. Any confidential university information requiring disposal (e.g. paper, hard drive, etc.) must be done securely; retain these in a safe place until normal operations resume and you can dispose of them in accordance with university policy on data removal.
10. Bear in mind that whatever device you use, university records are subject to Access to Information and Protection of Privacy (ATIPP) requests and privacy requirements under the ATIPPA, 2015, the act governing access to information and protection of privacy in Newfoundland and Labrador.

Please beware of phishing and cyber-attacks. Attackers are particularly active in using social engineering attacks to take advantage of the COVID-19 crisis, and its climate of dynamic change and sense of urgency. In addition to phishing emails, actors may use phone calls, text messages, social media and fake news to trick victims into providing personal information. Emails purporting to be from trusted sources may be malware in disguise. Be careful what you click and download.

Also, individuals working from home should read and follow ergonomic tips for working at home

More information is available in the April 28 updateUpdated May 8

Is IT assistance available to help me work remotely?

Memorial’s Information Technology Services (ITS) team have resources available to help you transition to remote work. If you require supports such as a remote desktop, please consult the technology for working remotely webpage.  Updated April 29

Are ergonomics assessments available to help me set up my workstation at home?

The Ergonomics Program is now offering remote ergonomic assessments. Information on this initiative along with ergonomics tips, stretching exercises, FAQs and more has been placed on the Human Resources website. To access this page, please click hereUpdated April 29

I am a staff/faculty member/pensioner. Will I get paid?

The Human Resources payroll team continues to provide service to ensure faculty, staff and pensioners are paid. Activities are being prioritized as appropriate, therefore non-critical processes may be delayed. Updated March 20

I am a staff/faculty member/pensioner who receives a manual pay cheque. Will I get paid?

All employees and pensioners who are currently paid via a manual cheque are required to move to direct deposit as this is the most efficient process during an emergency situation. 

Individuals paid by cheque should contact MyHR at to make the necessary arrangements. Please click on the following link to access the direct deposit form: . Employees and pensioners who continue to receive a manual cheque will receive it via Canada Post; however, due to the current situation, Payroll advises this process may take longer than usual.Updated April 14

I am a member of CUPE 1615 and haven't received my severance payout yet, when will I receive it?

The next scheduled severance payouts are June 18 and Sept. 24. Human Resources is working to complete as many as possible in time for June 18.Updated May 20

I am a member of CUPE 1615 and just received my severance payout; however, I don't think it is correct. Can someone review this for me? 

Employees receiving their severance payouts are reminded that the payouts are subject to deductions such as taxes, CPP and EI. Taking into consideration the applicable deductions, if you still feel the amount is incorrect, please email When the university resumes normal operations, severance related concerns will be reviewed. Updated March 26

I need a Record of Employment (ROE). How do I get one?

If you require a ROE, please submit your request via email to and the payroll team will submit it electronically to Service Canada. Updated March 20

Can I use annual leave during the COVID-19 pandemic?

Staff should utilize annual leave as they normally would in accordance with their respective collective agreement and the Leave Administration policy. In planning annual leave, staff should be mindful of their leave carry over limits and consider operational requirements and their normal work flow. It is also important to note that in some cases a unit’s operational requirements may not enable numerous leave requests to be accommodated during peak periods, such as the summer and late in the fiscal year.

Leave management forms are available in the portal under the forms section of the “Employees” tab. Updated May 26

During the COVID-19 pandemic can a supervisor cancel or deny an employee’s annual leave request that has already been approved?

Recognizing this unprecedented situation with the COVID-19 pandemic is evolving, and based on business continuity plans, a supervisor can cancel any pre-approved vacation requests, especially in circumstances where there are serious staff shortages as a result of illness. Your vacation also could be cancelled if you have been designated as a critical employee due to the nature of your job responsibilities. Updated March 20

I have excess leave hours that I was unable to use due to the COVID-19 pandemic. Will I lose these excess leave hours?

A number of staff were unable to use their excess leave in March 2020 as a result of the COVID-19 pandemic. The university carried this leave forward; however, staff are expected to use this carried over excess leave in the current fiscal year.

Carry over of leave for the current fiscal year will be in accordance with collective agreements and the Leave Administration policy.Updated May 26

Does Memorial's travel health insurance provider cover COVID-19 related expenses?

Memorial's travel health insurance provider, SSQ Insurance, has provided updated information related to the COVID-19 pandemic that affects coverage retroactive to April 6, 2020. An important change relates to non-essential workers. Effective April 6, 2020, expenses related to COVID-19 for non-essential workers are not covered under the emergency travel health policy for travel that occurs within Canada or internationally on or after April 6, 2020. For travel that commenced prior to April 6, 2020 and where individuals have remained outside their province of residence since that time, SSQ will provide coverage for COVID-19 related expenses, including quarantine, as per the terms of the emergency travel health policy. To access this information in full, including the SSQ definition of essential workers, please click here. Updated April 29

Is the Employee Wellness Program providing assistance during the COVID-19 pandemic?

The Employee Wellness Program has added a COVID-19 wellness resources page to the Human Resources website. This page includes links to webinars, video tutorials of mindfulness activities and a listing of community resources. Employee Wellness is also continuing to remotely support participants in the Health Improvement Program (HIP). Updated April 29

My Memorial University parking permit will expire soon. How do I get a new one?

In light of the ongoing and evolving situation with COVID-19, faculty and staff 2020/2021 renewals are delayed, and parking permits will be extended. Memorial will provide an update on dates for parking renewals when business operations return to normal. For more information, please visit: Updated March 20



230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000