Professional Development Information

Managing Difficult Conversations

Scheduled Date(s)

April 11, 2018

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$430 +HST

Funding Options Available
Managing Difficult Conversations
Learn how to prepare for and handle difficult conversations in a way that produces positive outcomes for everyone.
Difficult Conversations, Conflict Management

Learn how to prepare for and handle difficult conversations in a way that produces positive outcomes for everyone.

Difficult conversations are sometimes easier to avoid due to uncertainty of how to confidently lead a difficult conversation. Whether you’re telling a client the project is late and over budget or presiding over an unsatisfactory performance review — difficult conversations are inevitable and necessary. Difficult conversations appear in all areas of life: work, family, leadership, and relationships. Understanding how to have a difficult conversation is a core competency for organizational and personal success. These conversations provide opportunity to create new and more effective ways to attain goals and build relationships.

During this interactive workshop participants learn strategies to confidently deal with difficult conversations and will be provided with the opportunity to practice these skills by working through simulated difficult conversations.

 In this one-day seminar you will learn:

  • Why some conversations are so difficult
  • The 3 conversations model
  • How to prepare for a difficult conversation
  • The 7 step process for successfully engaging in a courageous conversation
  • The importance of communication and coaching tools such as inquiry, listening, paraphrasing, reframing, and  acknowledging
  • Sending the right message - assertive versus minimizing language
  • The role of emotions and how to manage them
  • How to build a culture of accountability
  • Using the conversation for follow-up development

Participant Feedback:

-" This seminar was so helpful for me. I really hope to continue with more training in these areas of professional development."

-"I think listening and acknowledging what other people are saying is most important in having a difficult conversation"

-" The instructor was excellent. Very knowledgable and easy to talk to, made a difficult topic more comfortable to discuss."

This is a module in the Influence, Negotiation, and Conflict Management Program.


For Individuals

  • Overcome the fears that make you avoid difficult conversations
  • Know how to plan and prepare for challenging conversations
  • Successfully engage in courageous conversation
  • Confidently project key messages in difficult /highly emotional situations
  • Build better relationships

For Organizations

  • Improve overall internal and external communication
  • Build a culture of accountability
  • Minimize the loss of productivity and morale caused by conversations that were handled badly or conflicts that were avoided
  • Build better workplace relationships

Who Should Attend

Managers, supervisors, and other professionals who are involved with managing difficult conversations.


Corina Walsh

Corina Walsh is the President of her own coaching and consulting business, Shift People Development. She works with professionals, entrepreneurs, and teams to improve performance, engagement, and leadership. Corina is known as creative innovator who is driven by her passion for helping others succeed. As an expert in emotional intelligence, Corina coaches and trains leaders on how to have more meaningful communication within their teams.

Prior to starting her own business Corina worked in both the private and public sector for 12 years. During that time she developed training and professional development programs for businesses, governments, the skilled trades, and various health authorities.  Corina holds a Bachelor of Science degree from Memorial University and a Master of Education in Lifelong Learning from Mount Saint Vincent University. She received the Senate Award of Distinction upon graduation from Mount Saint Vincent University.

Corina is a member of the St. John’s Board of Trade, NLOWE, and is the Newfoundland Chair of GroYourBiz, a business mastermind for women entrepreneurs. Corina is also a featured blogger for the Huffington Post; was named as one of the Top 50 Leaders Under 40 in Atlantic Canada by 21 Inc.; and is a facilitator with Memorial University’s Gardiner Centre.

Want More Information?


Gardiner Centre

230 Elizabeth Ave, St. John's, NL, CANADA, A1B 3X9

Postal Address: P.O. Box 4200, St. John's, NL, CANADA, A1C 5S7

Tel: (709) 864-8000