Conflict Management and Resolution
Is conflict causing low morale, poor productivity and strained communications? Improve relationships by applying techniques that will manage disputes and reduce the cost of conflict.
Conflict Training, Conflict Management, Learn to manage conflict

Conflict Management and Resolution

Eliminate negativity and the impact of conflict in the workplace and move to a culture of co-operation and communication.

Conflict Management and Resolution is an interactive seminar that teaches the skills required to manage disputes and disagreements in the workplace. The key focus is on managing the conflict dynamic so other skill sets (negotiation, coaching, counseling, performance management) can be more successfully applied.

This is a module in the Business Communication Program


For Individuals
  • Strengthen conflict management and resolution skills
  • Learn to separate personal and task related conflict
  • Learn solution based resolution techniques
  • Improve workplace environment
For Organizations
  • Introduce strategies to help manage conflict effectively
  • Strengthen management team skills
  • Foster strategies to use conflict in a positive way
  • Introduce techniques to help reduce absenteeism and turnover
  • Foster a cohesive work environment

Who Should Attend

Team leaders, managers, supervisors, and professionals.


Enhance your conflict management and resolution competencies through professional development in:

  • Understanding task related conflict and relational conflict
  • The different styles of handling conflict
  • The seven key skills of conflict resolution
  • Recognizing early warning signs of “no-win” conflict
  • Understanding the forces which drive individuals to engage in conflict
  • Finding agreement as a basis for working together 
  • Using verbal communication strategies to increase understanding of differences as a first step towards a more collaborative outcome
  • Recognizing the role of non-verbal (body) positioning as a means to changing the focus of negative interaction patterns
  • Using specific strategies to increase self-control, expand influence over a situation, and increase collaboration with the engaged person(s)

Continuing Education Contact Hours: 7


Tom Wiseman

Tom Wiseman is principal of Wiseman & Associates Inc., a private firm specializing in people effectiveness, human relations and employee development. He consults nationally on difficult human relations issues, employee improvement and development, and respectful workplace initiatives. He has worked very successfully with unionized and non-unionized workplaces, conducting harassment investigations, workplace personnel interventions, forming and supporting Respectful Workplace Committees, and training all employees in the skills necessary to achieve rapid enhancements in the quality of their workplace culture.

Tom has partnered with the Gardiner Centre for over 26 years designing, customizing, delivering and facilitating training on such topics as conflict management, interpersonal negotiating techniques, fostering respect and dignity in the workplace, problem solving and decision making, time management, and stress management.

As a specialized service, Tom acts as a workplace coach for front-line supervisors and managers, as well as consulting as an executive coach to senior managers and executives.  Tom has also consulted on or developed performance management systems for numerous organizations and trained managers and employees on both giving, as well as receiving, performance based feedback and coaching.

Scheduled Date(s)

January 12, 2016


$395 +HST

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