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Investigating and Information Gathering Using Professional Interviewing Techniques

Interviews are conducted for a variety of purposes and with a variety of goals in mind. An interview can be conducted to investigate crimes and workplace misconduct, gather facts that are used to meet a client needs, verify information used to make corporate decisions or hire staff, familiarize and/or get background information. Regardless of the task, the primary goal of any interview should be gather complete and accurate information that can facilitate good decisions.

Dr. Snook provides interview training that is based on scientific research. He has provided professional interview training to police officers, corporate investigators, human resources professionals, occupational health and safety officers & other professionals.

The level of training provided to various professional groups often varies in terms of level of experience and types of interviews being conducted. However, the core interviewing skills taught in the various training seminars remain the same - some of these include:

  • Planning and Preparing for Interviews
  • Identifying Interview Types
  • Reducing Interview Uncertainty
  • Rapport Building
  • Communication Skills
  • Active Listening
  • Conversation Management
  • Memory Enhancement Techniques
  • Strategic and Tactical Use of Evidence
  • Dissecting Interview Responses
  • Systematic Questioning Process
  • Note-Taking
  • Questioning Skills
  • Suggestibility and Compliance

Training seminars can be customized to meet the unique needs of each professional group. For further information, please contact Dr. Snook (bsnook@mun.ca or 709-864-3101).

     


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