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Counselling/Advisory Services: The client will contact the Service Provider directly and will be required to provide his/her name, company (Memorial University), and nature of the problem. Based on the nature of the problem, professional counselling may be provided by phone and/or an appointment arranged with a local counsellor.

If long-term or specialized counselling is required, clients will be assisted with a referral to a community resource with counselling maintained by the Service Provider through the transition period. The client would be responsible for any fees not covered by provincial or employer benefit plans at the point where services are provided through the community resource.

Trauma Response Services: Should a traumatic incident occur, any employee can call the direct phone number of the Service Provider and request the initiation of a trauma response procedure. If in doubt, any employee can call the Manager, Organizational Development for assistance.


Policies using this procedure: