Mobility Concierge Project
Memorial has contracted FUEL Mobile to provide mobility management services to mobile users on the St. John’s and Grenfell campuses. FUEL Mobile specializes in procurement, reporting and support services for mobile devices. Devices in scope include: mobile phones, smart phones, sim cards, turbo sticks, and pagers.
Over the past decade, the number of employees has grown by over 20 per cent and demand for mobility services on campus has increased substantially. There are now approximately 1000 mobility users on campus.
As the number of users has increased, so have the types of services and features being requested. Over time, more faculty and staff are expected to have further uses for mobility devices. iPads and smart phones are now being used to manage inventory, email, stream presentations, some use fingerprint technology, etc. Phones are no longer “just” phones.
|October 21, 2014||Contract signed between FUEL Mobile and Memorial|
|December 2, 2014||Assignment of FUEL Mobile representatives|
|January 14, 2014||Approval to proceed provided by Privacy Office|
|January 23, 2015||Memorial Bell Mobility data transferred to FUEL portal|
|January 2015||FUEL Mobile portal setup, data collection and entry|
|May 19, 2015||Transition of mobility support services to FUEL Mobile|
|June 2015||Development and customization of reporting and user accounts|
The change will result in several benefits to both end users and to those managing mobility services on behalf of their units, some of these benefits include:
- 250% increase in available support hours.
- Toll free access anywhere in North America
- Dedicated team of support staff available with broad knowledge of the numerous types of devices.
- Reporting improvements.
- Plan recommendations.
- Easy to read billing statements.
- University wide cost savings.
For further information, please visit the project FAQ or contact:
Information Technology Services
Phone: (709) 864-4595
Updated: May 12, 2015