Frequently asked questions
Who can be seen at Student Health?
Student Health is available to current REGISTERED students of Memorial University and its affiliated institutions (eg. Marine Institute). Children of students are welcome. Spouses and children of international students are welcome.
We are not able to see university staff or employees.
What should I bring when I visit Student Health?
1. Don't forget your Health Insurance Card!
The University will bill the appropriate paying agency for the eligible medical
services received at the Student Health Service. For Newfoundfoundland and Labrador patients this will be MCP (Medicare Plan). It is essential that you bring your MCP card when you visit the clinic.
Students from other Canadian provinces are required to bring their provincial medicare cards. PLEASE NOTE: Students from the Province of Quebec are charged directly for services rendered. We can only accept cash due
to low volume. We do not have interac or credit card machines.
International students are required at registration to enroll in a university medical insurance plan. The premium for the academic year is due at the time of registration. You might also be eligible for provincial medical care coverage called MCP (medical care plan). A personal medical insurance certificate will be issued by theOffice of Student Affairs and must be presented by the student each time medical or hospital services are required. The student must also sign a claim form for each medical or hospital service rendered.
As well, non-resdients of Canada are required to sign a governing law and jurisdiction agreement prior to treatment by a physician at Student Health, as advised by the Canadian Medical Protection Agency. By signing this agreement, the international student agrees that "the Courts of the Province or Territory of Newfoundland and Labrador shall have exclusive and preferential jurisdiction to entertain any complaint, demand, claim, proceeding or cause of action, whatsoever arising out of treatment". In simple terms, any legal issues must be pursued in Newfoundland courts, and not in foreign territory. Without this signed agreement, a student cannot be seen at student health.
As well, as of 2006, international students should note that StudentGuard Insurance covers ACUTE illness only, and NOT chronic conditions.
2. Medical Records
New students to MUN are encouraged to bring a copy of their medical records to the Student Health Centre. This is especially important for students who:
- have chronic or recurrent illness, e.g. asthma, diabetes, inflammatory bowel disease, seizure disorders;
- require refills of prescription drugs; this is particulary essential for monitored medications like opiod painkillers, psychoactive medications like Ritalin, etc.
- have a physical disability, e.g. cerebral palsy, spina bifida, visual or hearing impairment; or
- have a history of mental illness.
- have multiple allergies and/or drug intolerances
- international students with serious health issues are encouraged to get a translated copy of their records if possible
With your consent, we can arrange to have transfer of your past records from your previous family physician/specialists.
You should bring your medications with you every visit, so no mistakes are made regarding medications.
4. A Friend
We understand that visiting a doctor can be a stressful experience. If you feel more at ease, bring a friend. This may be particularly helpful if you are an international student and have difficulty with English, and need a friend to help you translate what you need to say.
Unfortunately, there are some services that are not covered by Medicare. These include for example "Medicals" (pre-employment, SCUBA, driver's license, life insurance, etc.), legal letters, and sick notes. Uninsured services must be paid for by the student, at rates set by the Newfoundland and Labrador Medical Association. We can only accept cash due to low volume. We do not have interac or credit card machines.
Where do I go for bloodwork and x-rays?
Bloodwork is performed at Health Sciences Centre 0730-1500 Monday-Friday on a walkin basis. The doctor will tell you if you need to fast for your tests.
X-rays are performed at Health Sciences Centre 0800-1500 Monday-Friday on a walkin basis.
How do I get my test results?
In general we encourage you to make a follow up appointment to review your lab results. This ensures that nothing is missed and you have closure regarding your results. If results merit more urgent follow up, we will contact you to return to clinic.
How do I get referred to a specialist?
Depending on the nature of your medical problem, you might require evaluation by a specialist, for diagnosis and/or treatment.
We will contact the specialist and arrange an appointment, and inform you of the place and time. If you haven't heard back from Student Health in a week or so, please check with us regarding status of your referral.
What about sick notes?
We are able to provide sick notes as required by professors/instructors for major assignments and exams, but it is important that you present during your illness. The only way we can "certify" that you were sick is if we see you when you are sick. Sick notes are subject to a small fee of $10, as per recommendations of Newfoundland and Labrador Medical Association.