Login FAQ

LOGIN FREQUENTLY ASKED QUESTIONS (FAQ)

  1. Why can't I access the login screen?
  2. Why aren't the colors displaying properly?
  3. Hardware Requirements
  4. Software Requirements
  5. How do I get to a form?
  6. How do I access a form?
  7. What are all those flashlight icons?
  8. How do I change my Banner password?

 

 

1. Why can't I access the login screen?

There are several possible causes for this:

Permissions set by your Operating System Windows 2000, Windows XP Pro, and Windows NT users.

When you login, the browser tries to download JAVA

You need proper permissions set on your machine in order to download and install JAVA.

Contact the Help Centre at 4595 for assistance.

Outdated Browser Please ensure you at least Internet Explorer 8.0

 

2. Why aren't the colors displaying properly?

If you are using a terminal server client (i.e. Citrix) to access the forms, you will not have access to the full color palette required. Banner requires 16-bit color to view the forms properly. Currently, in Citrix, there are only 256 colors available. We are working to resolve this issue.

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3. What hardware do I need to run the forms?

128 MB RAM (recommended)12 MB total disk spacePentium 300 MHz processor or greater

 

4. What software do I need?

Internet Explorer 5.5 and above

 

5. How do I get to a form?

You can access a form in two ways:

Enter the form name in the Direct Access box.Locate the form via the menus on the main screen (they are broken down by module).

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6. How do I exit a form?

There are two ways to exit a form:

Click on the red door button on the far right on the iconic toolbar.Select File at the top of the screen and then select Exit.

 

7. What are all those flashlight icons?

The flashlight icons are present in forms and allow for a function such as searching. For example, they are next to ID fields and allow you to enter a search to find a student.

 

8. How do I change my Banner password?

To change your password (Oracle), go GUAPSWD and enter your current password and a new one. You must COMMIT the change in order for your new password to take effect. If you have forgotten your password, please contact the Banner Help Desk at 6778.

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Contact

Financial and Administrative Services

230 Elizabeth Ave

St. John's, NL A1B 3X9 CANADA

Tel: (709) 864-2530

Fax: (709) 864-2552

becomestudent@mun.ca