What Priority is Assigned to the Various Work Categories?
Work will normally be carried out within the following
- Emergency/Safety: Including the protection of
health and safety, repair of equipment essential to building
operation, prevention or restoring of loss of function. Work
Control or Annex will dispatch someone immediately.
- High/Rush: Including those problems which can
cause escalating damage to facilities and property or which
detrimentally affect departmental functioning.
- Deadline: Including those problems which must
be handled within specified time frames.
- Routine: Regularly scheduled and routine
demand maintenance services. Routine maintenance requests which
directly affect occupant comfort will be given priority over
chargeable requests within this category.